Children's outpatients department — Canterbury

To contact the children's outpatients department, call 03 364 0640

To talk to someone about your appointment, call 03 364 0731

The children's outpatients department is at:

Christchurch Hospital
Lower ground floor
Riverside building
Riccarton Avenue
Christchurch

To get to the children's outpatients department:

• enter the hospital through the main entrance on Riccarton Avenue
• follow the directions for the Riverside lifts
• take the lift to the Lower Ground Floor.
• exit the lift, turn left and the outpatients' department is down the corridor on the right.

Christchurch Hospital campus map

Designated parking for neurodevelopment patients

There are 3 designated child health mobility parks at the hospital for neuro development patients. You need your outpatient clinic letter to access parks. A security guard at the parking space will ask to see it. To get to the parks, drive over Rolleston bridge from Rolleston Avenue or Cambridge Terrace.

We provide specialist appointments Monday to Friday, from 8:30am to 4:30pm. Each consultant team has set days for their appointments.

Some clinics are held in other locations. Your appointment letter will have details of the location.

At the appointment

Your healthcare team will discuss with you:

• your child's diagnosis
• options available
• the benefits or downsides of the options available.

You can ask for more information or question anything you do not understand. We encourage you to bring a whānau member or friend you want to be involved in your child’s care.

Making the most of your appointment

• Arrive 10 minutes early in case you need to see the nurse first.
• You can bring a support person.
• Make sure you have enough prescriptions to last you until your next visit.
• Organise childcare for your other children.
• Bring your Well Child book if your child is under 5 years.
• Turn off your mobile phone.

Changed or cancelled appointments

It is important to ring the department if your child is unwell so the appointment can be rescheduled.

If you do not keep your appointment we may:

• advise your healthcare provider, such as your GP
• contact another health worker to offer you support
• discharge you from our service.

Change of personal information

Let us know if you or your child’s personal information has changed.

It is important the information we hold about you and your child is accurate and up-to-date to provide a safe standard of care during your stay in hospital.

Feedback

How was the care you or your whānau received? We welcome feedback, compliments or complaints to help us get things right.

• phone advocacy services: 03 377 7501
• phone the safety and quality team leader for women's and children's health: 03 364 4556
• phone the outpatient department: 03 364 0640

You can use our Canterbury feedback form.

Canterbury feedback form

You need a referral from a healthcare provider for a specialist appointment.