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What to do if you have questions about your health, this website, your privacy, or how to contact Health New Zealand | Te Whatu Ora.

Questions about your health

If you or your whānau are unwell, there are different ways you can get support.

Call 111 if it is an emergency

A medical emergency includes:

  • chest pain or tightness
  • difficulty breathing
  • choking
  • severe bleeding or bleeding that will not stop
  • sudden weakness
  • difficulty talking, fainting, or unconsciousness.

Call Healthline for free

If you need free health advice from professional healthcare providers you can call Heathline for free, 24 hours a day, 7 days a week.

Call Healthline free on 0800 611 116

Learn more about Heathline (internal link)

Call your usual doctor or healthcare provider

Call your family doctor for advice, 24 hours a day, 7 days a week.

Vaccine advice

For advice about vaccines, cal the Vaccination Healthline, 8am to 8pm, 7 days a week. 

Call the Vaccination Healthline free on 0800 28 29 26

Support for the Disability community

Call the Disability Helpline on 0800 11 12 13 or text 8988.

A person with experience or knowledge of disability will answer your call 8am to 8pm. After 8pm, calls are answered by a trained member of the Healthline team.

General Health New Zealand enquiries

General Health New Zealand enquiries can include:

Email: customerservice@health.govt.nz

Phone: 0800 400 569

Post: Health New Zealand, PO Box 793, Wellington 6140

Contacting specific teams

Phone numbers and email addresses for specific Health New Zealand teams can be found on the Health New Zealand website.

How to contact us — Health New Zealand (external link)

Contacting screening teams

For general enquiries

For general enquiries about bowel, breast or cervical screening, email screening@health.govt.nz

Screening programme contacts

BreastScreen Aotearoa: 0800 270 200

National Cervical Screening Programme: 0800 729 729

National Bowel Screening Programme: 0800 924 432 or email info@bowelscreening.health.nz

Personal or health information requests

You have the right to request access to your personal or health information, and to change it if it is wrong.

Email hnzprivacy@health.govt.nz with your name, date of birth, contact details, and the details of the information you are looking for.

Website feedback

Let us know if you find issues on this website. This includes functionality or tools that are difficult to use, navigation problems, or content that is hard to understand.

We try to respond to feedback within 2 business days.

Email us at webdigital@health.govt.nz