Your feedback — Whakahoki kōrero

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Your valuable feedback and suggestions help us provide the best possible care for our patients, whānau and communities.

If you have a general enquiry, please call 09 367 0000. 

Note:

For medical advice or attention, please call Healthline at 0800 611 116, visit your GP, or go to your local Accident and Medical Clinic. For serious injuries or health concerns, go to a hospital Emergency Department or call 111.

If you or your whānau are admitted to the hospital and have immediate concerns about your treatment or care, please speak directly to those providing your care or the manager of that area. If you feel uncomfortable talking to them or are not satisfied with their response, you can share your concerns with us by contacting our consumer feedback team using the below form.

Online feedback form

Alternatively, you can contact our Consumer Feedback Team by:

Phone: 09 375 7048

Or by mail: Consumer Feedback Team, Health New Zealand Te Toka Tumai Auckland, Private Bag 92024, Auckland Mail Centre, Auckland 1142.

Other ways to give feedback

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It’s great to hear that we're doing a good job. You can also share your compliments with us by:

Speaking directly to the health professional who provided your care, or the manager of that area.

Nominating a local hero.

If you have an immediate concern about your treatment or care, please speak directly to those providing your care or to the manager of that area. If you feel uncomfortable talking to these people or aren’t satisfied with their response, you can share your concerns with us using the above form.

Alternatively, you can raise your concerns with either the Health and Disability Advocacy Service (external link) or the Health and Disability Commissioner (HDC). (external link)

What we will do

  • Complaints will be acknowledged within 5 working days.

  • We endeavour to investigate your complaint within 20 working days from the date of acknowledgement. You will be informed if this takes longer.

  • Complaints are treated confidentially.

  • Complaints are not added to your clinical records (medical file)

  • Compliments, suggestions and comments will be passed on to the appropriate manager.