Feedback — Otago and Southland

Your valuable feedback and suggestions help us provide the best possible care for our patients, whānau and communities.

If you give feedback on behalf of someone else, we may need their permission to respond to you.

Talk to the staff providing your care

If you need a situation to be resolved while you are in our care, talk to the staff caring for you or ask to speak with the manager.

Feedback brochures are also available in all wards and departments — ask a staff member if you need help finding them.

Contact our consumer experience feedback team

You can contact our feedback team by:

• phone on 0800 683 006
• email at feedback@southerndhb.govt.nz
• posting a letter or a completed feedback brochure
• completing the online feedback form.

Health NZ | Te Whatu Ora — Otago and Southland feedback form (internal link)

Health NZ | Te Whatu Ora — Otago and Southland feedback brochurePDF795 KB

Our postal addresses

• Health New Zealand | Te Whatu Ora
• Consumer Experience Feedback Team
• Private Bag 1921
• Dunedin 9054

Your rights under the Code of Health and Disability Services Consumers' Rights are made available on the Health & Disability Commissioner website. One of those rights is the right to complain. 

Your rights — Health & Disability Commissioner (external link)

Let us know if you have a complaint as soon as possible, as this will make it easier for everyone to remember what happened. If you want help making a complaint Health and Disability Advocacy Service for free independent advice and support on 0800 555 050.

If you are not happy with the response you can either:

• write to our Consumer experience feedback team to have the issues reconsidered
• make a formal complaint to the Health & Disability Commissioner.

Making a complaint — Health & Disability Commissioner (external link)