In an emergency

For critical or life-threatening emergencies go to the emergency department (ED) or dial 111

If you are not sure how serious the problem is, call Healthline at any time for advice on 0800 611 116

For mental health emergencies, call emergency psychiatric services at any time on 0800 46 78 46

Dunedin Hospital has a 24-hour emergency department. Get to ED from the hospital entrance on Great King Street.

Dunedin Hospital (internal link)

When to go to ED (internal link)

Contact information

For general enquiries:

If you have an upcoming admission and feel sick, call the admissions office on 03 470 9322

The admissions office is open 8am to 4:30pm, Monday to Friday.

Postal address:

Wakari Hospital
Private Bag 1921
Dunedin 9054


Visiting hours

General visiting hours are 3pm to 8pm.

Hospital entrances are locked 6pm to 7:45am. Use the intercom for access if you are visiting after hours.

Wards with special visiting guidelines

  • Visits to wards 9A and 10A are by appointment only.
  • Long-term rehabilitation ward visiting hours are 2pm to 8pm. After hours visits can be arranged for whānau by calling 03 476 2191
  • Returned Services Association visitors, call 03 466 4888

How to get to Wakari Hospital

The main entrance to the hospital is on Taieri Road.

Wakari Hospital
371 Taieri Road
Halfway Bush
Dunedin 9010

Bus

The 44 — Halfway Bush to St Kilda bus route stops outside Wakari Hospital on Taieri Road.

For timetables and maps, go to the Orbus website.

Dunedin buses — Orbus (external link)

Hato Hone St John health shuttle

The Hato Hone St John's Waka Ora health shuttles help people get to health and wellbeing related appointments and home again. Their shuttles are available in the following areas for people going to and from Wakari Hospital:

  • Cromwell
  • Dunedin local area
  • Gore
  • Hokonui
  • Invercargill
  • Mosgiel
  • Northern Southland

Find out about shuttle times in your area by calling St John on 0800 103 046 or going to their website.

Waka Ora Health Shuttles — St John (external link)


Parking

There is free car parking at Wakari Hospital.


Wakari Hospital map


Patient and visitor information

Information about accommodation is available on the wards. You can also ask a hospital social worker.

Māori Health Unit

The Māori Health Unit provides nursing and social support services to Māori and non-Māori patients and their whānau. We are here to support you and your whānau to achieve maximum health, wellbeing and independence.

Additional support is available for Māori and Pasifika to help ensure the return home after a hospital stay goes as well as possible.

We are committed to providing you with a holistic health service and aim to:

  • connect you and your whānau with resources and services
  • make sure that your return home is successful.

Māori health services — Otago and Southland (internal link)

Pacific Islands nurse specialist service

The Pacific Islands nurse specialist service is designed to assist Pacific people returning home after a hospital stay and to provide nursing follow-up. We aim to prevent the need for hospital admission by offering community care and home visits. There is ongoing contact with GPs and primary-based (community) services focusing on healthcare and education.

The service is available Monday to Friday.

Nurses work with the local Pacific Islands Trust, where other support and nurse-led clinics are available.

Due to the risk that fresh flowers pose to patients with respiratory disorders, you cannot bring them into the following areas:

  • intensive care unit
  • high dependency unit
  • oncology ward
  • cardiovascular ward
  • respiratory ward
  • surgical ward
  • medical ward
  • multi-bed rooms.

If you are bringing flowers in or using florist delivery services, check with the ward reception.

We provide 24-hour language support in more than 55 languages, including New Zealand Sign Language. We can support you in hospital, or if you need to see another healthcare provider.

Interpretation services can be provided face-to-face, by video or by phone.

How to book an interpreter

If you have a hospital appointment or have been admitted to the hospital, let a member of our staff know that you need an interpreter.

If you need to see another healthcare provider, such as a GP, let them know as soon as possible that you need an interpreter.

Interpretation services are free of charge for patients attending publicly funded appointments at healthcare facilities, either in the public hospital system or the community. This is subject to patient eligibility, such as residency.


All staff are trained to understand and respect diversity. Many have undertaken additional sign language, cultural and linguistic training.

The hospital and grounds are all smoke and vape free areas. If you are a patient we can help with nicotine replacement therapy.

Te Oranga Tonu Tanga and the intellectual disability service provide cultural support to tangata whaiora and their whānau in all areas of oranga hinengaro (mental health) and the intellectual disability service. Kaioranga hauora Māori (Māori health workers) are housed in Te Taiahoaho in the grounds of Wakari Hospital.

To contact Te Oranga Tonu Tanga, call 03 474 7007 extension 55510

Feedback

How was the care you or your whānau received at our healthcare providers in Otago and Southland? We welcome feedback, compliments or complaints to help us get things right.

Phone: 0800 683 006
Email: feedback@southerndhb.govt.nz

Otago and Southland feedback form (internal link)

If you have a problem you want sorted straight away, talk with the staff caring for you or ask to speak with a manager in that area.