Community support services — Wellington, Hutt and Kapiti

Community-based health services are available to people in Wellington, Hutt and Kapiti with a health-related support need. This includes people who need post hospital discharge care in their own home. Services are facilitated by the Care Coordination Centre.

On this page

Contact us

To contact the Care Coordination Centre:

Where to find us

The Care Coordination Centre is at:

10 Wi Neera Drive
Porirua 5022

10 Wi Neera Drive, Porirua — Google Maps (external link)

Opening hours

The centre is open:

  • 8am to 6pm, Monday to Friday
  • 8am to 4pm, weekends and public holidays.

Services we provide

If you or a member of your whānau need extra support to maintain your health and independence, you may be able to access:

  • physiotherapy, occupational therapy or social work
  • community rehabilitation services
  • district nursing
  • home-based support services, including home help and personal care assistance
  • residential care
  • respite care.

Most of the services you are likely to receive will be free. If you are referred to a service with costs, we will discuss this with you.

Information for people under 65

If you are under 65 and have a lifelong disability and require long-term disability support you will be referred to Capital Support.

To contact Capital Support:

Disability support — Wellington, Hutt and Kapiti (internal link)

If you need rehabilitation services as a result of long-term impairment, and are aged 16 to 55 years, you will be referred to our rehabilitation service.

To contact our rehabilitation service:

More information

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Once we receive your referral, our staff will either:

  • call you and ask you a few questions
  • write to you with a time for an appointment to come to your home and assess your needs.

The assessor may ask you for the name and contact details of a whānau member they can contact to discuss your assessment.

You are welcome to have a support person with you during your assessment. This will mean you need to have a face-to-face rather than phone assessment — your assessor will arrange a time for this.

Because needs can change over time, follow-up assessments are carried out regularly to make sure you are receiving the right support. This could mean increasing support if your condition worsens or reducing care if it is no longer needed. You can also ask for further assessment or for re-referral through your healthcare provider.

If you are assessed as being independent and do not reach the threshold to receive support, your information will be held in case your needs change in the future. If your needs do change, you will be reassessed.

You can ask for a review of assessment findings.

If you have a complaint about the assessment process or the Care Coordination Centre:

If you have a complaint about your support from Access Community Health or Nurse Maude, contact them directly.

Access Community Health

Postal address:

Access Community Health
PO Box 38139
Wellington Mail Centre
Lower Hutt 5045

Phone 04 473 4886

Email: national@access.org.nz

Nurse Maude

Postal address:

Nurse Maude
PO Box 36126
Merivale
Christchurch 8146

Phone 03 375 4200

Email info@nursemaude.org.nz

If your complaint is not resolved, contact us directly.

Wellington, Hutt and Kapiti feedback form (internal link)

Referral information

A referral for this service can come from:

  • a healthcare provider
  • whānau and friends
  • yourself.

There is no cost for contacting us or sending us a referral.

If you do not meet the eligibility criteria for support services, we can give details of private providers who can be employed directly by you at your own cost.