The Team Medical urgent care clinic is for accidents, injuries, sudden illness and other urgent care services.

For patients over 14 who are enrolled with a GP in the Kāpiti area, contact your GP's after hours services in the first instance unless your matter needs immediate medical attention or results from an accident.

• Phone 04 297 3000
• Email admin@teammedical.co.nz

Street address:

Team Medical 
Coastlands Shopping Centre
State Highway 1
Paraparaumu 5030

Team Medical — The Doctors Medical Centres (external link)

Team Medical — Google Maps (external link)

Opening hours: 8am to 8pm, 7 days a week — except Christmas Day: 10am to 6pm.

Waikanae Health offers an after hours telehealth service through Ka Ora. For advice, call 04 293 6005

• Phone 04 293 6005
• Email office@waikanaehealth.co.nz

Street address:

Waikanae Health
11 Marae Lane
Waikanae 5036

Waikane Health (external link)

Marae Lane, Waikanae — Google Maps (external link)

For patients staying overnight, free Wi-Fi is available. Connect to the 'DHBPatientWiFi' network and follow the instructions.

Disability alerts and health passports give your healthcare providers information about you for your appointment.

Disability alerts

A disability alert adds information about your needs to your electronic patient file. It helps us make sure you can:

• access your appointment
• understand what is happening
• feel safe.

For more information or help with disability alerts:

• phone 0800 347 224 5489 (0800 DISABILITY)
• email disability@ccdhb.org.nz
• text 021 578 307

My Health Passport

To save you repeating information to your doctor or health and disability services, use My Health Passport. It explains how you want them to communicate with you and help you.

My Health Passport — Health and Disability Commissioner (external link)

Communication graphic cards

NZSL video about communication graphic cards — Vimeo (external link)

These cards are for Deaf and hard of hearing people to use when accessing health services. They are to:

• help you communicate with other people
• make other people aware of different ways to communicate with you.

The cards are the same size as a bank card so that they fit in your wallet. You could also save the image to your phone and show it when you visit.

There are 3 cards that say 'Hello, I'm Deaf' and 3 cards that say 'Hello, I'm hard of hearing' and they have different messages:

• one outlining communication methods
• one asking people to use NZ Video Relay Services
• one asking people to us physical distancing so that face masks can be removed.

Hello, I'm Hard of Hearing cardPDF1.7 MB

Hello, I'm Deaf cardPDF1.6 MB

Both cards — postcard sizePDF360 KB

Both card – business card sizePDF176 KB

Co-production, user experience testing and research

Co-production involves finding patients who can attend a meeting or series of meetings with the Disability team and other staff to develop a new service or way of working. Sometimes we also ask patients to give us feedback through user experience testing. If you would like to be included in co-production or user experience testing, we would love to hear from you.

If you are a researcher with disability expertise, let us know. We like to work with researchers who are familiar with the rights-based approach to disability. We frequently recommend potential researchers to other departments across the region.

To contact us:

• phone 0800 347 224 5489 (0800 DISABILITY)
• email disability@ccdhb.org.nz
• text 021 578 307

Kapiti residents who have been clinically assessed by Wellington Free Ambulance paramedics can now be treated closer to home by their local healthcare provider (such as a GP), avoiding a trip to the emergency department.

How it works

Wellington Free Ambulance paramedics will assess you to determine the best ongoing treatment or care. If appropriate, they will contact your GP and arrange transport to your local practice, where you will be treated for free.

Once your GP has accepted and treated you, there may still be a need for you to go to the ED. In this case, your GP will call Wellington Free Ambulance and request assistance to transport you to hospital.

If your condition is more serious or you need treatment only available from the hospital you will be transported to Wellington Regional Hospital ED.

Hours

This service is available 8am to 10pm, 7 days a week. If you require immediate care after hours you will be taken to Wellington Regional Hospital ED.

Healthcare providers

All medical centres in Kapiti are part of this service. In addition, Team Medical and Waikanae Health offer after hours services for Kapiti.

If you are registered with a GP in Kapiti, once you are seen by paramedics — and you are eligible for funded treatment at a local centre — you can be seen by your GP in the first instance, or at a local medical centre if their GP is unavailable.

If you are not registered with a GP in Kapiti, once you are seen by paramedics you can be treated at Waikanae Health and Team Medical.

We can book an interpreter to support:

• people who do not speak English or do not speak it with confidence
• people who communicate by sign language
• when translation of written information (to or from English) is required
• some interpreter services are available by telephone.

Let the service or ward know if you want to use an interpreter.

Sign language interpreter

You should use a qualified NZSL interpreter in any situations where you make important decisions. These situations include:

• health consultations
• assessments
• treatments
• discussions about which medicines you should have.

The department you are seeing will book the interpreter.

Health NZ | Te Whatu Ora pays for interpreters for hospital appointments.

iSign pays for interpreters for:

• GP (family doctor) appointments
• ultrasound appointments

You can ask for an NZSL interpreter to be at your appointment. We do not recommend using a family member as an interpreter.

You can ask for a particular interpreter to be at your appointment. If the interpreter you want is not available, you can go ahead with the appointment with another interpreter. Otherwise, you can reschedule it for when the interpreter is available.

If you would like to book an interpreter yourself, contact iSign.

iSign (external link)

Your options if you cannot get an interpreter

Your healthcare provider will work with you to find the best way to communicate with you.

Some options include:

• New Zealand Relay video interpreting service (external link)
• delaying the appointment until you can get an interpreter
• using note writing, online videos, gestures, lip reading, or a family member or friend to interpret — these options can be risky, so only use them as a last resort.

Kāpiti Health Centre is a place where staff, patients, whānau and friends work together to care for sick and injured people. We want a safe and calm environment for everyone. We have zero tolerance to violence, aggression or harassment of any kind towards staff, patients or visitors.

This includes:

• intimidation or threats
• swearing
• shouting
• racial or sexual comments
• physical aggression towards people or property.

Please treat everyone with dignity and respect. We all share the same goal — to care for patients. Please treat all our patients, staff and visitors with respect and dignity.

Please respect our rules. These are required to ensure the best outcome for our patients.

Please talk to us if you are feeling frustrated or stressed. Patients get better faster when we use calm voices and work together as a team. Use our whānau spaces or take a break outside if you are overwhelmed.

We want our place to be a safe place for all. We are all responsible for making our place a safe place for everyone.

Ma tini, ma mano, ka rapa te whai — by joining together we will succeed.

Change or cancel your appointment (internal link)

Update your contact details (internal link)

Register for or cancel appointment email notifications (internal link)

We lend hospital equipment to patients to support their recovery, such as:

• crutches
• wheelchairs
• bathroom chairs.

When we lend any equipment we will provide a date when they are to be returned. This date is agreed with your healthcare provider and is based on the time they estimate you will need it to support your recovery from illness, an accident or surgery.

There is no charge for equipment, or fee if they are returned late.

We appreciate people returning equipment when they no longer need them. This means they are on hand to lend to other patients who need them, and we do not have to spend money buying replacement items, which could spent on providing other health services to our communities.

You do not need to return any personal hospital equipment, such as:

• moon boots
• pressure bandages or strapping
• linen.

You can dispose of these in your rubbish.

If you need your equipment for longer, or cannot return your equipment:

• phone 04 918 6334
• email equipmentreturns@ccdhb.org.nz

Where to return equipment

Return equipment at reception.

Reception is open 8am to 4pm, Monday to Friday.

The health centre and grounds are all smoke and vape free areas. If you are a patient we can help with nicotine replacement therapy.