Emergency department

For critical or life-threatening emergencies go to the emergency department or dial 111

If you are not sure how serious the problem is, call Healthline at any time for advice on 0800 611 116

There is no emergency department at Kāpiti Health Centre. If you have a critical or life-threatening emergency, go to the Wellington Regional Hospital emergency department.

Wellington Regional Hospital (internal link)

When to go to ED (internal link)

More information about emergency care for Kāpiti residents (internal link)


After hours and urgent medical centres

If your health emergency is not life threatening, but you cannot wait for an appointment with your usual doctor or healthcare provider, go to an after hours or urgent medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.

The Team Medical urgent care clinic is for accidents, injuries, sudden illness and other urgent care services.

For patients over 14 who are enrolled with a GP in the Kāpiti area, contact your GP's after hours services in the first instance unless your matter needs immediate medical attention or results from an accident.

Street address:

Team Medical 
Coastlands Shopping Centre
State Highway 1
Paraparaumu 5030

Team Medical — The Doctors Medical Centres (external link)

Team Medical — Google Maps (external link)

Opening hours: 8am to 8pm, 7 days a week — except Christmas Day: 10am to 6pm.

Waikanae Health offers an after hours telehealth service through Ka Ora. For advice, call 04 293 6005

Street address:

Waikanae Health
11 Marae Lane
Waikanae 5036

Waikane Health (external link)

Marae Lane, Waikanae — Google Maps (external link)


Contact information

For general enquiries, phone 04 903 0200

For the maternity unit, phone 04 903 0237

Postal address:

Kāpiti Health Centre
35 Warrimoo Street
Paraparaumu
Wellington 5032


Visiting hours

Kāpiti Health Centre visiting hours are 8am to 4:30pm, Monday to Friday.


How to get to Kāpiti Health Centre

Kāpiti Health Centre is in Paraparaumu.

Kāpiti Health Centre
35 Warrimoo Street
Paraparaumu 5032

If you cycle, there are bike racks near the entrance.

Bus

These bus routes stop at Kāpiti Health Centre:

  • 251 — Paekākāriki to Paraparaumu and Kāpiti Health Centre
  • 264 — Paraparaumu East to Paraparaumu and Kāpiti Health Centre.

For timetables and maps, go to the Metlink website.

Metlink (external link)

Train

Kāpiti Health Centre is 1 km from Paraparaumu Station.

There is a bus stop at the train station where you can catch routes 251 or 264 to Kāpiti Health Centre.

If you walk, it should take between 15 and 20 minutes.

For timetables and maps, go to the Metlink website.

Metlink (external link)

Hospital shuttle

A Safe Kapiti (ASK) runs a health shuttle from Monday to Thursday. Drivers have had full official training and first aid training.

The service cannot accommodate a wheelchair so it is for people who:

  • are mobile and independent, or
  • only need some assistance from the driver to get in and out of the van.

Passengers are welcome to bring a support person with them.

The shuttle picks up people and drops them back home between Waikanae and Paekākāriki. People in Ōtaki can be picked up at the bus stop at Ngaio Road in Waikanae.

Booking

To book a seat on the Kāpiti health shuttle, freephone 0800 502 066 extension 0. You can leave a voicemail message.

Bookings must be made 24 hours in advance — but if you require the shuttle on Monday it will need to be booked on the Thursday beforehand.

Appointment times

Patients are asked to make their appointments:

  • between 9:30am and 11:30am at Kenepuru Community Hospital
  • between 10am and 11:30am at Wellington Regional Hospital.

Donations

The shuttle runs on donations. A suggested donation is $20 return trip. A receipt will be provided if required.

Kapiti Carers is a volunteer-run door-to-door service to all hospital and medical appointments.

Timetable

The service operates weekdays.

Contact

If you need to be picked up and dropped off in Paraparaumu, call either:

If you need to be picked up and dropped off in Waikanae, call either:

Cost

Suggested koha:

  • to Wellington and Lower Hutt — $50
  • to Kenepuru Community Hospital — $30
  • local — $10.

The Cancer Society runs a volunteer door-to-door service.

For information and to make a booking, phone 04 389 0088 and ask for the driving service.

Koha is appreciated.

A service for financial RSA members to local appointments and in the wider region:

  • Wellington
  • Kapiti
  • Palmerston North
  • Hutt Valley.

Bookings are essential.

For information and to make a booking, phone 06 364 6221

Koha is appreciated.

St John Waka Ora health shuttles help people get to health and wellbeing related appointments and home again.

Health shuttles go from Ōtaki and surrounds to Palmerston North. Wellington, Paraparaumu and Porirua are considered.

Find out about shuttle times by calling St John on 0800 589 630 or going to their website.

Waka Ora Health Shuttles — St John (external link)

National Travel Assistance

The National Travel Assistance Scheme helps people who need to travel long distances or travel frequently for health appointments.

National Travel Assistance (internal link)


Parking information

There is parking at Kāpiti Health Centre.

Parking is free.


Kāpiti Health Centre map


Departments and services

We are currently developing this page and will be adding service information.

In the meantime go to our website.

A to Z of our services — Capital, Coast and Hutt Valley (external link)


Health centre facilities

For patients staying overnight, free Wi-Fi is available. Connect to the 'DHBPatientWiFi' network and follow the instructions.


Patient and visitor information

Disability alerts and health passports give your healthcare providers information about you for your appointment.

Disability alerts

A disability alert adds information about your needs to your electronic patient file. It helps us make sure you can:

  • access your appointment
  • understand what is happening
  • feel safe.

For more information or help with disability alerts:

My Health Passport

To save you repeating information to your doctor or health and disability services, use My Health Passport. It explains how you want them to communicate with you and help you.

My Health Passport — Health and Disability Commissioner (external link)

Communication graphic cards

NZSL video about communication graphic cards — Vimeo (external link)

These cards are for Deaf and hard of hearing people to use when accessing health services. They are to:

  • help you communicate with other people
  • make other people aware of different ways to communicate with you.

The cards are the same size as a bank card so that they fit in your wallet. You could also save the image to your phone and show it when you visit.

There are 3 cards that say 'Hello, I'm Deaf' and 3 cards that say 'Hello, I'm hard of hearing' and they have different messages:

  • one outlining communication methods
  • one asking people to use NZ Video Relay Services
  • one asking people to us physical distancing so that face masks can be removed.

Hello, I'm Hard of Hearing cardPDF1.7 MB

Hello, I'm Deaf cardPDF1.6 MB

Both cards — postcard sizePDF360 KB

Both card – business card sizePDF176 KB

Co-production, user experience testing and research

Co-production involves finding patients who can attend a meeting or series of meetings with the Disability team and other staff to develop a new service or way of working. Sometimes we also ask patients to give us feedback through user experience testing. If you would like to be included in co-production or user experience testing, we would love to hear from you.

If you are a researcher with disability expertise, let us know. We like to work with researchers who are familiar with the rights-based approach to disability. We frequently recommend potential researchers to other departments across the region.

To contact us:

Kapiti residents who have been clinically assessed by Wellington Free Ambulance paramedics can now be treated closer to home by their local healthcare provider (such as a GP), avoiding a trip to the emergency department.

How it works

Wellington Free Ambulance paramedics will assess you to determine the best ongoing treatment or care. If appropriate, they will contact your GP and arrange transport to your local practice, where you will be treated for free.

Once your GP has accepted and treated you, there may still be a need for you to go to the ED. In this case, your GP will call Wellington Free Ambulance and request assistance to transport you to hospital.

If your condition is more serious or you need treatment only available from the hospital you will be transported to Wellington Regional Hospital ED.

Hours

This service is available 8am to 10pm, 7 days a week. If you require immediate care after hours you will be taken to Wellington Regional Hospital ED.

Healthcare providers

All medical centres in Kapiti are part of this service. In addition, Team Medical and Waikanae Health offer after hours services for Kapiti.

If you are registered with a GP in Kapiti, once you are seen by paramedics — and you are eligible for funded treatment at a local centre — you can be seen by your GP in the first instance, or at a local medical centre if their GP is unavailable.

If you are not registered with a GP in Kapiti, once you are seen by paramedics you can be treated at Waikanae Health and Team Medical.

We can book an interpreter to support:

  • people who do not speak English or do not speak it with confidence
  • people who communicate by sign language
  • when translation of written information (to or from English) is required
  • some interpreter services are available by telephone.

Let the service or ward know if you want to use an interpreter.

Sign language interpreter

You should use a qualified NZSL interpreter in any situations where you make important decisions. These situations include:

  • health consultations
  • assessments
  • treatments
  • discussions about which medicines you should have.

The department you are seeing will book the interpreter.

Health NZ | Te Whatu Ora pays for interpreters for hospital appointments.

iSign pays for interpreters for:

  • GP (family doctor) appointments
  • ultrasound appointments

You can ask for an NZSL interpreter to be at your appointment. We do not recommend using a family member as an interpreter.

You can ask for a particular interpreter to be at your appointment. If the interpreter you want is not available, you can go ahead with the appointment with another interpreter. Otherwise, you can reschedule it for when the interpreter is available.

If you would like to book an interpreter yourself, contact iSign.

iSign (external link)

Your options if you cannot get an interpreter

Your healthcare provider will work with you to find the best way to communicate with you.

Some options include:

Kāpiti Health Centre is a place where staff, patients, whānau and friends work together to care for sick and injured people. We want a safe and calm environment for everyone. We have zero tolerance to violence, aggression or harassment of any kind towards staff, patients or visitors.

This includes:

  • intimidation or threats
  • swearing
  • shouting
  • racial or sexual comments
  • physical aggression towards people or property.

Please treat everyone with dignity and respect. We all share the same goal — to care for patients. Please treat all our patients, staff and visitors with respect and dignity.

Please respect our rules. These are required to ensure the best outcome for our patients.

Please talk to us if you are feeling frustrated or stressed. Patients get better faster when we use calm voices and work together as a team. Use our whānau spaces or take a break outside if you are overwhelmed.

We want our place to be a safe place for all. We are all responsible for making our place a safe place for everyone.

Ma tini, ma mano, ka rapa te whai — by joining together we will succeed.

We lend hospital equipment to patients to support their recovery, such as:

  • crutches
  • wheelchairs
  • bathroom chairs.

When we lend any equipment we will provide a date when they are to be returned. This date is agreed with your healthcare provider and is based on the time they estimate you will need it to support your recovery from illness, an accident or surgery.

There is no charge for equipment, or fee if they are returned late.

We appreciate people returning equipment when they no longer need them. This means they are on hand to lend to other patients who need them, and we do not have to spend money buying replacement items, which could spent on providing other health services to our communities.

You do not need to return any personal hospital equipment, such as:

  • moon boots
  • pressure bandages or strapping
  • linen.

You can dispose of these in your rubbish.

If you need your equipment for longer, or cannot return your equipment:

Where to return equipment

Return equipment at reception.

Reception is open 8am to 4pm, Monday to Friday.

The health centre and grounds are all smoke and vape free areas. If you are a patient we can help with nicotine replacement therapy.

Feedback

How was the care you or your whānau received at our healthcare providers in Wellington, Hutt and Kapiti? We welcome feedback, compliments or complaints to help us get things right.

Wellington, Hutt and Kapiti feedback form (internal link)

If you have a problem you want sorted straight away, talk with the staff caring for you or ask to speak with a manager in that area.

Information in NZSL about providing feedback — Vimeo (external link)