NZNO nurses’ strikes planned for 2 and 4 September 2025
Nurses at Health NZ public hospitals and health services plan to strike from 7am to 11pm on both Tuesday 2 September and Thursday 4 September. Emergency departments will be open for emergencies only.
GPs, after-hours and urgent care clinics, and other community health providers are not affected by the strikes and will continue to operate as normal.
If your health emergency is not life threatening, but you cannot wait for an appointment with your usual doctor or healthcare provider, go to an after hours or urgent medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.
Patients and their caregivers or visitors can use our free shuttle van service to travel between Kenepuru Community Hospital and Wellington Regional Hospital.
Booking
You need to book a seat on this service — preferably at least one hour before you intend to travel. This can be done by contacting the Wellington transport office:
Office hours are 7:30am to 4:30pm, Monday to Friday.
Timetable
The service runs every hour on weekdays, with the first shuttles departing simultaneously from both sites at 7am. Departures continue each hour on the hour, with the final departure at 6pm.
The shuttle does not operate on weekends or public holidays and reduced schedules operate over the Christmas-New Year peak holiday period.
Travel time is usually around 30 minutes, but can be up to 45 minutes as collections and deliveries are often made during the run.
We suggest that patients using the shuttle to travel to appointments notify clinic staff so that appointments can be scheduled for 15 minutes before the hour, or on the hour.
Departure points
Kenepuru Community Hospital — outside the main public entrance to the Accident and Medical Clinic.
Wellington Regional Hospital —outside the main entrance door.
Accessibility
Shuttle vans are not wheelchair accessible. If an accessible vehicle is required, let us know when you make your booking and we will try to arrange for this. Book at least 24 hours in advance.
Leaving a voicemail message does not guarantee your booking request. Call back to speak to an operator.
A Safe Kapiti (ASK) runs a health shuttle from Monday to Thursday. Drivers have had full official training and first aid training.
The service cannot accommodate a wheelchair so it is for people who:
are mobile and independent, or
only need some assistance from the driver to get in and out of the van.
Passengers are welcome to bring a support person with them.
The shuttle picks up people and drops them back home between Waikanae and Paekākāriki. People in Ōtaki can be picked up at the bus stop at Ngaio Road in Waikanae.
Bookings must be made 24 hours in advance — but if you require the shuttle on Monday it will need to be booked on the Thursday beforehand.
Appointment times
Patients are asked to make their appointments between 10am and 11:30am at Wellington Regional Hospital.
Donations
The shuttle runs on donations. A suggested donation is $20 return trip. A receipt will be provided if required.
Cancer Society service
People who need occasional help with transport to cancer treatment can request the volunteer driving service. Talk to the staff at the Blood and Cancer Centre for more information.
Taxi drop-off and pick up locations
There are taxi parks outside the hospital's main entrance.
National Travel Assistance
The National Travel Assistance Scheme helps people who need to travel long distances or travel frequently for health appointments.
The main underground car park is accessible from the Riddiford Street entrance. There are 310 car parks.
Additional parking is available on Mein Street. Spaces available for public use are are marked by green lines.
For the eye clinic, children's hospital, paediatric outpatients and the centre for endocrine, diabetes and obesity research there are public parking spaces in the C zone parking at the top of Hospital Road behind the Grace Neill Block. Spaces available for public use are are marked by green lines.
There is also limited parking that can be accessed via Hospital Road, off Adelaide Road.
There are public car parks on the second level of the Woolworths car park. These are marked in blue.
Mobility parking
There are accessible parking spaces throughout the campus:
covered parking in the main underground car park, near the orange lifts that lead to the atrium
uncovered parking at the back of the hospital, outside level 5 of the Grace Neill Block — these are the closest to the eye clinic
uncovered parking at the back of the hospital, outside the children's hospital and Ward Support Block.
uncovered parking off Mein Street, outside the orthopaedic clinic.
Margaret Stewart House provides you with a place to stay if you are from out-of-town and having cancer treatment at Wellington Regional Hospital. The house is located in the hospital grounds.
Priority goes to patients receiving cancer and dialysis treatment.
Temporary accommodation is available for whānau from outside the Wellington region who are supporting an inpatient. Accommodation is limited and pre-booking is advised. There is 1 room per whānau for 3 or 4 people, depending on availability. Tamariki must be accompanied by an adult.
To enquire about availability contact Whānau Care Services between 8am and 6pm Monday to Friday.
Ronald McDonald House provides free accommodation to whānau with seriously ill children aged 21 and under while they receive treatment in Wellington Regional Hospital.
Priority is given to those who live more than 80km away from Wellington or those who live in the South Island. Distance limits are waived for whānau with tamariki in ICU.
To save you repeating information to your doctor or health and disability services, use My Health Passport. It explains how you want them to communicate with you and help you.
Co-production, user experience testing and research
Co-production involves finding patients who can attend a meeting or series of meetings with the Disability team and other staff to develop a new service or way of working. Sometimes we also ask patients to give us feedback through user experience testing. If you would like to be included in co-production or user experience testing, we would love to hear from you.
If you are a researcher with disability expertise, let us know. We like to work with researchers who are familiar with the rights-based approach to disability. We frequently recommend potential researchers to other departments across the region.
people who do not speak English or do not speak it with confidence
people who communicate by sign language
when translation of written information (to or from English) is required
some interpreter services are available by telephone.
Let the service or ward know if you want to use an interpreter.
Sign language interpreter
You should use a qualified NZSL interpreter in any situations where you make important decisions. These situations include:
health consultations
assessments
treatments
discussions about which medicines you should have.
The department you're seeing will book the interpreter.
Health New Zealand | Te Whatu Ora pays for interpreters for hospital appointments.
iSign pays for interpreters for:
GP (family doctor) appointments
ultrasound appointments
You can ask for an NZSL interpreter to be at your appointment. We do not recommend using a family member as an interpreter.
You can ask for a particular interpreter to be at your appointment. If the interpreter you want is not available, you can go ahead with the appointment with another interpreter. Otherwise, you can reschedule it for when the interpreter is available.
If you would like to book an interpreter yourself, contact iSign.
delaying the appointment until you can get an interpreter
using note writing, online videos, gestures, lip reading, or a family member or friend to interpret — these options can be risky, so only use them as a last resort.
The Wellington ICU provides tertiary (advanced) intensive care for patients across the lower North and upper South islands. It is the largest Critical Care Unit in Aotearoa New Zealand.
Wellington Regional Hospital is a place where staff, patients, whānau and friends work together to care for sick and injured people. We want a safe and calm environment for everyone. We have zero tolerance to violence, aggression or harassment of any kind towards staff, patients or visitors.
This includes:
intimidation or threats
swearing
shouting
racial or sexual comments
physical aggression towards people or property.
Please treat everyone with dignity and respect. We all share the same goal — to care for patients. Please treat all our patients, staff and visitors with respect and dignity.
Please respect our rules. These are required to ensure the best outcome for our patients.
Please talk to us if you are feeling frustrated or stressed. Patients get better faster when we use calm voices and work together as a team. Use our whānau spaces or take a break outside if you are overwhelmed.
We want our place to be a safe place for all. We are all responsible for making our place a safe place for everyone.
Ma tini, ma mano, ka rapa te whai — by joining together we will succeed.
We lend hospital equipment to patients to support their recovery, such as:
crutches
wheelchairs
bathroom chairs.
When we lend any equipment we will provide a date when they are to be returned. This date is agreed with your healthcare provider and is based on the time they estimate you will need it to support your recovery from illness, an accident or surgery.
There is no charge for equipment, or fee if they are returned late.
We appreciate people returning equipment when they no longer need them. This means they are on hand to lend to other patients who need them, and we do not have to spend money buying replacement items, which could spent on providing other health services to our communities.
You do not need to return any personal hospital equipment, such as:
moon boots
pressure bandages or strapping
linen.
You can dispose of these in your rubbish.
If you need your equipment for longer, or cannot return your equipment:
There is a blue bin just inside the main hospital entrance on the right-hand side.
Put smaller items such as crutches inside the bin.
Put larger items beside the bin.
With the exception of standard crutches, equipment is traced through the barcode so there is no need for paperwork to be attached to them or a receipt to be issued.
Ward Support Block
The central equipment pool is on level 3 of the Ward Support Block.
To get to the Ward Support Block:
from the main entrance, follow the orange line — first seen on the wall, and then the floor
from the Mein Street entrance, pass the Mojo café and then follow the orange line
from Hospital Road, go to the last car park area and follow the signs.
The Ward Support Block is closed to the public. You will need to phone 04 918 6334external link for someone to let you in, or for a staff member to come out and pick up the equipment.
The Ward Support Block is open 7am to 4:30pm, Monday to Friday. If you are dropping off equipment, please come between 8am and 4pm.
We will need the patient's name and the ward they are in.
Anything you send to a patient should be clearly marked with the patient's name and ward.
Send letters and parcels to:
Wellington Regional Hospital Private Bag 7902 Wellington 6242
Send flowers to:
Wellington Regional Hospital 49 Riddiford Street Newtown Wellington 6021
Flowers are not allowed in:
intensive care unit (ICU)
neonatal intensive care unit (NICU)
ward 7 south.
The hospital and grounds are all smoke and vape free areas. If you are a patient we can help with nicotine replacement therapy.
The chaplaincy department, chapel and Muslim prayer room is at the front of the main atrium, on the left just past reception and through the glass doors.
The chapel and Muslim prayer room are open 24 hours and can be used by all hospital patients, whānau and staff.
If you would like a chaplain to visit, ask a staff member to phone the relevant service.
If you want to access a minister from a particular faith not represented within the chaplaincy team, ask a staff member for the list of on-call chaplains, or ask one of the chaplaincy team to contact an appropriate person.
There is a maximum of 2 adult visitors (over 16 years). You may be accompanied by up to 2 tamariki or rangatahi under 16.
This applies to all of our wards, units, and campuses — apart from Cancer Ward 5 North where only 1 visitor is permitted at a time.
Medical masks must be worn by all visitors at all times while on our campuses and are available at our entrances.
In the case of very sick or special needs patients, longer visiting hours can be arranged with the charge nurse.
Visiting hours are designed to ensure patients have the opportunity to enjoy the company of whānau and friends while recognising the need to maintain the comfort and safety of all patients.
Whānau are welcome outside of the regular visiting hours but must talk to a nurse or administrator at ward reception before going to see the patient. This may include whānau participating in doctor's rounds and assisting with activities of daily living.
Tamariki are very welcome to visit, but young children must be accompanied by an adult at all times.
When someone is in the intensive care unit (ICU), whānau are welcome to sit with them at any time.
Occasionally, in shared rooms, the number of people or length of time spent with a patient may be restricted out of consideration to other patients nearby.
Due to limited space in the day surgery unit, we invite no more than 2 whānau members remain with the patient.
Visiting hours allow for clinical team assessment and treatment processes to be completed, patient comfort cares and rest periods.
How was the care you or your whānau received at our healthcare providers in Wellington, Hutt and Kapiti? We welcome feedback, compliments or complaints to help us get things right.