On this page
- Waikato Hospital emergency department (ED)
- After hours and urgent medical centres
- Contact information
- Visiting hours
- How to get to Waikato Hospital
- National Travel Assistance
- Parking information
- Waikato Hospital map
- Waikato Hospital services
- Waikato Hospital facilities
- Patient and visitor information
- Your stay in hospital
- Feedback
After hours and urgent medical centres
If your health emergency is not life threatening, but you cannot wait for an appointment with your usual doctor or healthcare provider, go to an after hours or urgent medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.
Anglesea Clinic Urgent Care
3 Thackeray Street
Hamilton 3204
Phone: 07 858 0800
Enter at Gate 1.
Opening hours
Anglesea Clinic Urgent Care is open 24 hours, 7 days a week.
Victoria Clinic
173 Anglesea Street
Hamilton 3204
Phone: 07 834 0333
Opening hours
Victoria Clinic is open from 8am to 8pm, 7 days a week.
Tui Medical Urgent Care Rototuna
Rototuna Shopping Centre
Corner of Horsham Downs Road and Thomas Road
Rototuna
Hamilton 3210
Phone: 07 852 5377
Opening hours
Tui Medical Urgent Care Rototuna is open 7am to 10pm, 7 days a week.
Tui Medical Urgent Care Te Rapa
26 Bryant Road
Te Rapa
Hamilton 3200
Phone: 07 849 4181
Opening hours
Tui Medical Urgent Care Te Rapa is open 24 hours, 7 days a week.
Contact information
For general enquiries:
- phone: 07 839 8899
For patient enquiries:
- phone: 07 839 8666
Postal address:
Health New Zealand | Te Whatu Ora
Pembroke Street
Private Bag 3200
Hamilton 3204
New Zealand
Visiting hours
Waikato Hospital visiting hours are 11am to 1:30pm and 4pm to 8pm, 7 days a week.
If you need to visit at other times, discuss this with the ward in advance.
How to get to Waikato Hospital
The main entrance to Waikato Hospital is on Pembroke Street.
Waikato Hospital
Pembroke Street
Hamilton 3204
The Older Persons and Rehabilitation Building is a facility for health services related to older people and rehabilitation services.
The Older Persons and Rehabilitation Building is located at:
Waikato Hospital
210 Pembroke Street
Hamilton 3204
A pedestrian over bridge connects the building to Waikato Hospital for access to cafes, shops and the Hague Road car parking building.
Patients and visitors are advised to park in the Pembroke Street car park. Drop-off zones are located near the main entrance.
Henry Rongomau Bennett Centre is a mental health facility located at:
Waikato Hospital
11 Selwyn Street
Hamilton 3204
Visiting hours
You can visit Puna Maatai (Ward 33), Puna Awhi-rua (Ward 32) and Puna Poipoi (Ward 31):
- 3pm to 4:30pm and 6pm to 8pm, Monday to Friday
Visits outside of this time can be arranged with the nurse in charge.
Visit times for Puna Taunaki and Puna Whiti are flexible.
The Breast Care Centre is located at:
Waikato Hospital
Hague Road
Hamilton, 3204
Patients and visitors are advised to park in the Hague Road car park building. Take the lift to level B5 and take the exit through the doors.
The delivery suite and women's health clinics are located at:
Waikato Hospital
Elizabeth Rothwell Building
Corner of Pembroke and Selwyn Street
Hamilton 3204
Patients and visitors can access this building using the drive-through lane from Pembroke Street. Continue past the main entrance to the Elizabeth Rothwell Building on level B2 and around the corner, down the hill, to the level B3 entrance before exiting onto Selwyn Street.
Limited disability parking and drop-off zones are located near the B3 entrance.
These clinics are located on the following levels of the Elizabeth Rothwell Building:
- Early pregnancy treatment clinic and day assessment unit: Level B3
- Women’s assessment unit and delivery suite: Level B2
- Ward E1 women’s health (Gynaecology, Obstetrics and induction of labour): Level 1
- Ward E2 women’s health (antenatal and postnatal ward): Level 2
Gallagher Drive is the home for a range of services, including Te Whatu Ora | Health New Zealand Waikato's distribution facility and community-based health services for district nursing and allied health.
Services located here include:
- community equipment and supplies
- Hamilton and rural community reception
- patient (booked only) clinics held on site
- district nursing
- public health nursing clinics
- ear nurse led clinics
- vision and hearing screening
- dietitian clinics
It is located at:
51 Gallagher Drive
Hamilton 3206
Te Pureoranga – Waikato Regional Renal Centre is located at:
Waikato Hospital
Hague Road, near Gate 1
Hamilton 3204
Free parking is available for patients and whānau outside and around the back of the building. You will be required to display a renal patient parking card — please see reception for these.
By bus
These bus services stop at Waikato Hospital:
- Orbiter
- Comet
- Route 24 Te Awamutu
- Route 25 Taumarunui
- Route 26 Te Kuiti
The Orbiter, Comet, Te Awamutu and Te Kuiti bus stops are located near the emergency department on Pembroke Street. The Taumarunui bus stop is located near the main hospital entrance on Hague Road.
Routes and timetables — Busit (external link)
Taumarunui bus
The Taumarunui bus connects residents with Waikato Hospital and Hamilton, via Te Kūiti and Ōtorohanga. It is a free service for patients who have appointments at Te Kūiti, Taumarunui or Waikato Hospitals.
To book a spot on the bus, contact 07 839 8899 (extension 96125)
By health shuttle
Community Health Transport offer transport to and from health appointments throughout Waikato. These services are funded by Health New Zealand | Te Whatu Ora Waikato and are operated by volunteers.
Contact the provider directly to book your spot.
Transport providers — Waikato Community Transport (external link)
National Travel Assistance
The National Travel Assistance Scheme helps people who need to travel long distances or travel frequently for health appointments.
Parking information
The main car park for Waikato Hospital is accessible from the hospital's main entrance on Hague Road. There is also a car park accessible from Pembroke Street.
Parking fees
For Pembroke Street and Hague Road car park buildings the first 30 minutes of parking are free. After this, fees apply up to a maximum of $7.50.
Weekly parking pass
If the patient you are visiting is staying longer than 1 night and you are likely to visit many times over a 7-day period, you can request a weekly pass.
A weekly pass is $7, and can be obtained by asking for the authorisation slip at your ward reception. You will need to take the slip and pay for your pass at the parking office.
Mobility parking
Mobility parking is available near Gate 2 on Pembroke Street and within the Pembroke Street and Hague Road car park buildings.
Parking assistance
Staff can assist with payment machine problems, flat batteries, tyre changes and keys locked in a vehicle (at owner's risk).
Contact the parking control office (7:30am to 4:30pm, Monday to Friday)
- phone: 07 839 8901
Contact the parking team leader (7:30am to 4:30pm, 7 days a week)
- phone: 0800 867 275
Contact security (24 hours, 7 days a week)
- phone: 021 225 9817
Waikato Hospital map
Waikato Hospital services
Waikato Hospital facilities
Bach Espresso
Waiora Waikato Centre, Level 1
Opening hours: 8am to 3:45pm, Monday to Friday
Upper Deck Café
Waiora Waikato Centre, Level 2
Opening hours:
- 7:30am to 8pm, Monday to Friday
- 9am to 8pm, Saturday and Sunday
The Upper Deck Café is the only food vendor which accepts payments via cash and credit card. All other cafés at our hospital are cashless.
Hockin Café
Hockin Building, Ground Floor
Opening hours: 8:30am to 3:30pm, Monday to Friday
Momento Café
224 Pembroke Street
Opening hours:
- 7am to 5pm, Monday to Friday
- 9am to 4pm, Saturday and Sunday
Fuku Sushi
Meade Clinical Centre, Level 1
Opening hours: 8.30am to 5pm, Monday to Friday
Inu
Meade Clinical Centre, Level 1
Opening hours: 6:45am to 3:45pm, Monday to Friday
Bach on Meade
Meade Clinical Centre, Level 1
Opening hours: 7:30am to 3:45pm, Monday to Friday
Florist Ilene is a florist and gift shop located in the Meade Clinical Centre, Level 1.
Opening hours: 9am to 4:30pm, Monday to Friday
The Waikato Hospital pharmacy is located in the Meade Clinical Centre, Level 1.
To contact the pharmacy:
- phone: 07 839 8855 (extension 98855)
Opening hours:
- 8am to 6pm, Monday to Friday
- 9:30am to 2pm, Saturday and Sunday
Te Whare Taurima Waiora offers short-term accommodation for people who are supporting seriously ill patients at Waikato Hospital. Priority is given to people who live 100km from Hamilton and those that have a have a patient in the acute specialist wards.
Consideration will be given on a case-by-case basis to family that do not fit the above criteria. This will depend on bed availability.
Located on the Waikato Hospital campus, Te Whare Taurima Waiora provides a shared kitchen, dining room, lounge, 3 bathrooms and a laundry. Basic hospital bedding is provided and cooking utensils are available, but you need to provide your own food.
Accommodation fee (per night, per person)
Adult: $20
Child (14 to 18 years): $10
For bookings or enquiries:
- phone: 027 307 6107
- email: tewhare.taurima@waikatodhb.health.nz
The chapel is located in the Meade Clinical Centre, Level 1 (near the link-way to Menzies Building), and is open to all patients and visitors.
The transit lounge is a purpose-built facility at Waikato Hospital for patients who are:
- waiting to be transferred to another facility
- waiting to be picked up by whānau or friends
- waiting for a prescription.
Nursing and healthcare assistant staff are on hand.
The transit lounge can be accessed from the main entrance of Waikato Hospital on Hague Road, and is located on level B3.
To pick up patients from the transit lounge
Park in the Hague Road car park building, take the lift to level B3 and follow the signs, or you can follow Hague Road until you reach the roundabout, turn left and follow signs to the transit lounge. There is limited short-term car parking directly outside.
*Hauora iHub is currently under review, and will reopen late 2025.
Hauora iHub provide on-the-spot service for patients and visitors, and can assist with the following:
- BMI, diet and exercise education
- cervical smear tests
- referral for mammograms for women 45 to 69 years
- blood pressure tests
- stop smoking support
- referral to services in the community
- help to enrol with a healthcare provider
- immunisation for children
- information and advice
Hauora iHub is located in the Meade Clinical Centre, Level 1. You do not need an appointment to attend.
Patient and visitor information
If you would like to enquire after a relative or friend who is currently in Waikato Hospital, please call 07 839 8666
Tell us the full name of the patient you are enquiring about and the ward they are on, if you know it.
We can only provide basic information about their location and condition, for privacy reasons. You can ask to be put through to their ward if you wish to discuss something with a member of their care team or the nurse or midwife in charge of the ward.
What you need to know when visiting Waikato Hospital:
- staff may ask you to wear a face mask in particular situations or locations to protect people at higher risk
- use hand sanitiser provided before entering and after leaving the patient room and facility
- be considerate of other patients and staff caring for them at all times
- children must be supervised at all times
- do not eat or drink in patient areas
- drugs, alcohol, gang regalia and smoking or vaping are not permitted.
Waikato Hospital is a big place and it can be easy to get lost.
This video will help show you where to go on the day of your surgery and what you can expect to happen, from arrival to discharge.
Key support person
A patient or their family can nominate a key support person for emotional and practical support, and they will be able to stay with the patient for longer than the normal visiting hours. They are welcome to visit from 8am to 8pm or longer at the discretion of the nurse in charge of a ward.
If the patient is not capable of nominating someone, then family can do this.
The key support person may change at intervals in response to the patient’s wishes and availability of a person.
The key support person will be welcomed, but not obliged, to be present with the patient to:
- participate in clinical conversations and family meetings
- participate in clinical handovers
- help with basic or essential care needs (in agreement with appropriate staff)
- support the patient with decision making
- help with the transition of care to the patient’s home.
Spiritual support and hospital chaplains
Hospital chaplains offer spiritual care and support to patients who seek it. Hospital chaplains can offer prayer, scripture readings and other religious services on request, including Holy Communion.
To request a chaplain for you or your loved one, please ask a nurse or at the ward reception.
A Muslim prayer room and chapel is available. Chapel service is on every Sunday at 10am.
Support for Māori
Kaitiaki and kaitakawaenga teams are available to support Māori patients and their whānau in hospital.
Kaitiaki
The kaitiaki service is available at Waikato, Thames, Tokoroa, Te Kuiti and Taumarunui hospitals and are available 8:30am to 5pm, Monday to Friday.
Phone: 021 806 171 or ask at the ward reception.
Kaitakawaenga
The kaitakawaenga service is available for patients and whānau in mental health and addictions, they are available 8:30am to 5pm, Monday to Friday.
Phone: 021 341 209 or ask at the ward reception.
Social workers
Social workers assist with any social problem(s) that will impact on your ongoing care or discharge planning. This could involve:
- information
- support
- assistance and coordination around emotional and practical issues
- legal issues
- family and relationship issues
- social circumstances
- family violence issues
- discharge planning.
Ask the ward staff to contact a social worker if you need this type of advice or support.
Patient advocacy
The national Health and Disability Advocacy network provides a free service and can assist you to resolve your complaint about a health or disability service.
To contact Health and Disability Advocacy:
- phone (freephone): 0800 555 050
- visit: Health and Disability Advocacy (external link)
We can book an interpreter to support:
- people who do not speak English or do not speak it with confidence
- people who communicate by sign language
- when translation of written information (to or from English) is required
- some interpreter services are available by telephone.
Let the service or ward know as soon as possible if you want to use an interpreter. It can take time to arrange one.
Send a free e-card to a patient staying at one of our hospitals. E-cards will be printed and delivered to patients by our volunteer services.
- Fill out the form with your details, patient details and message.
- Provide as much information as you can about the patient you wish to contact.
- Messages will be processed and forwarded to the appropriate ward, service or department as soon as possible — usually by the next morning.
- Your message will need to be read by our staff at Waikato Hospital to determine where it should be forwarded to.
Send a free e-card (internal link)