Waikato Hospital
Waikato Hōhipera

Anglesea Clinic Urgent Care 
3 Thackeray Street
Hamilton 3204
Phone: 07 858 0800

Enter at Gate 1.

Opening hours

Anglesea Clinic Urgent Care is open 24 hours, 7 days a week.

Victoria Clinic 
173 Anglesea Street
Hamilton 3204

Phone: 07 834 0333

Opening hours

Victoria Clinic is open from 8am to 8pm, 7 days a week.

Tui Medical Urgent Care Rototuna
Rototuna Shopping Centre
Corner of Horsham Downs Road and Thomas Road
Rototuna
Hamilton 3210

Phone: 07 852 5377

Opening hours

Tui Medical Urgent Care Rototuna is open 7am to 10pm, 7 days a week.

Tui Medical Urgent Care Te Rapa
26 Bryant Road
Te Rapa 
Hamilton 3200

Phone: 07 849 4181

Opening hours

Tui Medical Urgent Care Te Rapa is open 24 hours, 7 days a week.

If you would like to enquire after a relative or friend who is currently in Waikato Hospital, please call 07 839 8666

Tell us the full name of the patient you are enquiring about and the ward they are on, if you know it.

We can only provide basic information about their location and condition, for privacy reasons. You can ask to be put through to their ward if you wish to discuss something with a member of their care team or the nurse or midwife in charge of the ward.

What you need to know when visiting Waikato Hospital:

• staff may ask you to wear a face mask in particular situations or locations to protect people at higher risk
• use hand sanitiser provided before entering and after leaving the patient room and facility
• be considerate of other patients and staff caring for them at all times
• children must be supervised at all times
• do not eat or drink in patient areas
• drugs, alcohol, gang regalia and smoking or vaping are not permitted.

Waikato Hospital is a big place and it can be easy to get lost.

This video will help show you where to go on the day of your surgery and what you can expect to happen, from arrival to discharge.

Surgery at Waikato hospital

Key support person

A patient or their family can nominate a key support person for emotional and practical support, and they will be able to stay with the patient for longer than the normal visiting hours. They are welcome to visit from 8am to 8pm or longer at the discretion of the nurse in charge of a ward.

If the patient is not capable of nominating someone, then family can do this.

The key support person may change at intervals in response to the patient’s wishes and availability of a person.

The key support person will be welcomed, but not obliged, to be present with the patient to:

• participate in clinical conversations and family meetings
• participate in clinical handovers
• help with basic or essential care needs (in agreement with appropriate staff)
• support the patient with decision making
• help with the transition of care to the patient’s home.

Spiritual support and hospital chaplains

Hospital chaplains offer spiritual care and support to patients who seek it. Hospital chaplains can offer prayer, scripture readings and other religious services on request, including Holy Communion.

To request a chaplain for you or your loved one, please ask a nurse or at the ward reception.

A Muslim prayer room and chapel is available. Chapel service is on every Sunday at 10am.

Support for Māori

Kaitiaki and kaitakawaenga teams are available to support Māori patients and their whānau in hospital.

Kaitiaki

The kaitiaki service is available at Waikato, Thames, Tokoroa, Te Kuiti and Taumarunui hospitals and are available 8:30am to 5pm, Monday to Friday.

Phone: 021 806 171 or ask at the ward reception.

Kaitakawaenga

The kaitakawaenga service is available for patients and whānau in mental health and addictions, they are available 8:30am to 5pm, Monday to Friday.

Phone: 021 341 209 or ask at the ward reception.

Social workers

Social workers assist with any social problem(s) that will impact on your ongoing care or discharge planning. This could involve:

• information
• support
• assistance and coordination around emotional and practical issues
• legal issues
• family and relationship issues
• social circumstances
• family violence issues
• discharge planning.

Ask the ward staff to contact a social worker if you need this type of advice or support.

Patient advocacy

The national Health and Disability Advocacy network provides a free service and can assist you to resolve your complaint about a health or disability service.

To contact Health and Disability Advocacy:

• phone (freephone): 0800 555 050
• visit: Health and Disability Advocacy

We can book an interpreter to support:

• people who do not speak English or do not speak it with confidence
• people who communicate by sign language
• when translation of written information (to or from English) is required
• some interpreter services are available by telephone.

Let the service or ward know as soon as possible if you want to use an interpreter. It can take time to arrange one.

Send a free e-card to a patient staying at one of our hospitals. E-cards will be printed and delivered to patients by our volunteer services.

• Fill out the form with your details, patient details and message.
• Provide as much information as you can about the patient you wish to contact.
• Messages will be processed and forwarded to the appropriate ward, service or department as soon as possible — usually by the next morning.
• Your message will need to be read by our staff at Waikato Hospital to determine where it should be forwarded to.

Send a free e-card