On this page
- Auckland City Hospital emergency department (ED)
- After hours and urgent medical centres
- Contact information
- Visiting hours
- How to get to Auckland City Hospital
- Auckland City Hospital site map
- Parking information
- Auckland City Hospital facilities
- Patient and visitor information
- Your stay in hospital
- Departments and services at Auckland City Hospital
- Feedback
- Our local heroes
After hours and urgent medical centres
If you cannot wait to see your usual doctor, nurse or healthcare provider, or you do not have one, go to an after hours or urgent care medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.
Instead of visiting the doctor in person, you can have an appointment over the phone or online.
You do not need to be enrolled to use some of them. They are a good option if your usual doctor or nurse cannot fit you in.
These appointments usually take place through a video app or a phone call. There will be a cost.
Ka Ora Telecare is an after-hours video and over-the-phone health service for people living in or visiting rural communities. It is free to speak to a nurse. All appointments are free for tamariki under 14 years old.
Contact information
For inpatient enquiries:
- phone 09 375 4300
Please note we can only give out information about the ward a particular patient is in and their general condition.
For queries about appointments:
- phone: 09 638 0400
- email: scheduling@adhb.govt.nz
We get a high number of calls in the early morning. Please call outside of this time if you can.
To reschedule your operation:
- phone: 0800 787 442 8am to 4pm, Monday to Friday
- email: surgicalbookings@adhb.govt.nz
Let us know if you have a change in your health that has required medical attention or hospitalisation since your appointment with the surgeon or have any of the following symptoms within 3 days of your operation:
- fevers or temperatures
- runny poos (diarrhoea) or throwing up (vomiting)
- infected wounds.
You can request your health records, those of a dependant (16 years or under) or someone in your whānau, from the Clinical Records service. If the request is for someone over 16, you need to include that person's consent in writing.
The request must be in writing and include the completed release of information form or the following information.
- Patient first name and surname.
- Patient date of birth.
- Patient NHI number (if known).
- Specific details of the information you require including dates of hospital admissions.
- Your name (if not the patient).
- Your contact number, mailing address and email.
- Proof of identity (drivers licence or passport).
Email your request to the release of information team at groi@adhb.govt.nz
You can also post your request to:
- Clinical Records Department
- 160 Grafton Road
- Grafton, Auckland 1010
- Private Bag 92024
- Auckland 1023
If you need help completing your request
Page two of the release of information form has tips on completing the form. You can contact the release of information team if you need help completing the form or have any questions.
- For urgent requests, phone 09 307 4949 and dial extension 22288 when prompted
- For non-urgent requests email groi@adhb.govt.nz or mail the above address.
The release of information team are available from 9am to 3pm, Monday to Friday.
Visiting hours
Most areas welcome whānau and friends at any time between 8am and 8pm. However, some areas may have different times. For more information:
- Speak to your nurse or ward manager, or
- phone: 09 375 4300.
How to get to Auckland City Hospital
The main entrance to the Auckland City Hospital site is at 2 Park Road, Grafton.
Use the Auckland Transport journey planner to help you plan your public transport trip by train, bus and ferry.
Journey planner — Auckland Transport
A taxi rank is located outside the main hospital building near the Park Road entrance.
Construction work is ongoing at Auckland City Hospital. This may cause traffic delays while driving on-site or accessing the car parks, so please allow for extra time to get to your appointment.
Please note that Grafton Bridge is reserved for buses only between 7am and 7pm weekdays. This means no trucks, vans or cars can use the bridge between these times. However, it can be used by pedestrians, cyclists and motorcyclists at all times.
The shuttle transports people from west Auckland and Rodney to outpatient appointments at Auckland City Hospital, Starship and Greenlane Clinical Centre. There is a charge for this service.
Waitematā community to hospital shuttle
St John Waka Ora health shuttle is available in some areas to take patients to and from appointments. These shuttles are run by volunteers and are subject to changing schedules.
Find out about shuttle times in your area on the St John website, or by calling them on on 0800 925 2672
Waka Ora Health Shuttles — St John
The national travel assistance scheme helps people who need to travel long distances or frequently for health appointments.
Auckland City Hospital site map
Parking information
Parking is limited at Auckland City Hospital and there are often queues to find a car park. A sign at the Park Road entrance will tell you if parks are available in either carpark A or B.
There are costs to park in both car parks A and B.
Consider taking public transport or being dropped off and collected. There are 2-minute drop-off parks outside the main entrance.
Transition lounge parking
The transition lounge is a waiting area for patients who are:
- waiting for an outpatient appointment
- waiting to be admitted to a ward, either acute or elective, other areas or hospitals
- waiting for discharge paperwork or to be picked up for transfer home or ongoing care.
The transition lounge is located on level 5, close to the entrance from Car Park A. Just outside the entrance is a 20-minute parking zone providing free and convenient pick-up for whānau and carers.
Once you are parked, go through the hospital entrance, opposite car park A. The transition lounge is on your right just around the corner from the information desk.
Mobility parking
Mobility parks are available in carparks A and B. There are also two outside the Level 3 drop-off point at Starship.
EV charging
There are 2 electric vehicle charging stations for electric cars on the ground level of Carpark A.
Auckland City Hospital facilities
Cafés
Grafton Cafe
Level 5, building 1
Opening hours:
- Weekdays: 6.30am to 7pm
- Weekends and public holidays: 9/30am to 7pm
Makete
Level 5, building 1
Opening hours:
- Weekdays: 7am to 8pm
- Weekends: 9am to 6pm
Jamaica Blue
Level 5, building 1
Opening hours:
- Weekdays: 6.30am to 8pm
- Weekends and public holidays: 8am to 5pm
Planet Espresso
Level 5, building 1
Opening hours:
- Monday to Sunday: 6.30am to 6pm
- Weekends: 7.30am to 5.30pm
- Public holidays: closed
Planet Espresso
Level 3, Building 32 (main hospital building)
Opening hours:
- Monday to Friday: 7.30am to 3.30pm
Subway
Level 5, building 1
Opening hours:
- Monday to Friday: 6am to 8pm
- Weekends & public holidays: 8am to 8pm
St Pierre Sushi
2 Park Road (outside the hospital on Park Road)
Opening hours:
- Monday to Sunday 8am to 8pm
Columbus Coffee
2 Park Road (outside the hospital on Park Road)
Opening hours:
- Monday to Friday: 6.30am to 5.30pm
- Weekends and public holidays: 7.30am to 5pm
Pharmacy
Auckland City Hospital Pharmacy is on level 5, building 1.
To contact the pharmacy:
- phone: 09 307 8997
- email: achretail@adhb.govt.nz
Opening hours:
- 8am to 6pm, Monday to Friday
- 10am to 4pm, weekends and public holidays
Flowers and gifts
Makete — flowers
Opening hours:
- 8am to 6pm, Monday to Friday
- 10am to 4pm, weekends and public holidays
Paper Plus — books and gifts
Opening hours:
- 8am to 5pm, Monday to Friday
- 9am to 5pm, Saturday
- 10am to 5pm, Sunday
Transition lounge
The transition lounge is a waiting area for patients who are:
- waiting for an outpatient appointment
- waiting to be admitted to a ward, either acute or elective, other areas or hospitals
- waiting for discharge paperwork or to be picked up for transfer home or ongoing care.
The transition lounge is located on level 5, building 1, close to the entrance from car park A.
To pick up patients from the transition lounge:
- just outside the entrance is a 20-minute parking zone providing free and convenient pick-up for whānau and carers.
- once you are parked, go through the hospital entrance. The transition lounge is on your right just around the corner from the information desk.
Wifi
Free Wi-Fi is available in some areas of our site. Look for "Hospital Hot Spot" in the Wi-Fi networks on your device. You will need to log in for free Wi-Fi.
Whānau and visitor accommodation at Auckland City Hospital
Te Whare Awhina | Whānau accommodation
Te Whare Awhina is located on the Auckland City Hospital site and is available to whānau/family who meet the entry criteria.
Accommodation is short-term and primarily for whānau of patients who live outside of the Greater Auckland region. Whānau who have a patient that resides in the Auckland region will be considered on a case-by-case basis. Patients themselves are not eligible for accommodation.
We can accommodate a maximum of three whānau members. Bedding, towels, and laundry facilities are provided. A kitchen is available but families must supply their own food. A bond of $20 is required upon registration. A fee may be charged if you are not eligible for a Ministry of Health subsidy.
All bookings must be made via a referral. If you need accommodation, ask your nurse, or one of the He Kamaka Waiora team.
Contact Te Whare Awhina:
- phone: 09 307 4949 ext 25830.
Domain Lodge
Domain Lodge is owned and operated by the Auckland Division of the Cancer Society. Priority and preference is given to cancer patients and their supporters, but there are some units available to the general public. There is no charge for cancer patients.
Contact details:
- phone: 09 308 0161
- email: reception@akcancsoc.org.nz
- website: domainlodge.co.nz
- address: 1 Boyle Crescent, Grafton, Auckland, 1023
Starship ward accommodation
At Starship Child Health, we recognise the importance of having a parent or caregiver staying with their child whenever possible. Accommodation is available on the ward for one parent or caregiver. See staying with your child for further information.
Ronald McDonald House®
Ronald McDonald House provides a ‘home-away-from-home’, offering families a safe haven to retreat to, after a long day on the ward. From stocked kitchens to cosy lounges, we appreciate how important it is for families to escape the clinical world of medicine, and take comfort in the familiarity and routine of a home-like environment.
There are two Ronald McDonald House facilities within a few minutes walk of Starship Hospital: Ronald McDonald House – Domain (on the hospital grounds), and Ronald McDonald House – Grafton Mews (a few minutes walk down the hill).
Visit Ronald McDonald Houses Auckland for more information.
Chapel
The Hospital chapel and quiet room is situated on Level 6 at Auckland City Hospital. The chapel is open seven days a week, 24 hours a day. The chapel is used for worship, reflection, prayer and special services as required.
Weekly services
- Ecumenical 10am Sunday
- Roman Catholic at 11.30am Sunday
- Juma prayers 1pm Friday.
Patient and visitor information
If you would like to enquire after a relative or friend who is currently in Auckland City Hospital call 09 375 4300
Please provide the full name of the patient you are inquiring about and the ward they are on, if you know it.
We can only provide basic information about their location and condition for privacy reasons.
Chaplaincy and spiritual support
Our hospital chaplains are trained professionals. They offer pastoral care and spiritual guidance to patients, whānau and staff, available Sunday to Friday 8am to 4pm. Chaplains respect a person's individual beliefs and will support people of any faith or no faith. Our chaplains visit the wards daily and try to see as many people as possible.
To contact a chaplain, call 09 367 0000 and ask the operator to connect you with an individual chaplain or the chaplain on call.
Chapel
The Hospital chapel and quiet room are situated on Level 6 at Auckland City Hospital. The chapel is open seven days a week, 24 hours a day. The chapel is used for worship, reflection, prayer and special services as required.
Weekly Services are:
- Ecumenical — Sunday 10am
- Roman Catholic — Sunday 11.30am
- Juma prayers — Friday 1pm.
He Kāmaka Waiora | Māori Health Services
Patient and whānau support for Māori patients is available 8am to 4.30pm, Monday to Friday.
- Phone 09 307 4949 extension 29200
After-hours support is available 4.30pm to 9pm, Monday to Friday and 9am to 9pm on Saturday, Sunday and public holidays.
- Phone 09 307 4949 extension 29200
Kōrero Mai
Kōrero Mai helps you to have a voice when you are concerned about your, or a loved one's, care.
We know that sometimes it can be difficult to talk about your concerns with your healthcare team. Kōrero Mai is a way for you to speak to us when you are worried about a change in your condition, or that of a loved one.
We will listen to you so that we can respond as quickly and effectively as we can.
Here’s what to do:
- Press the call button. Talk to the nurse.
- If you are still concerned, then press the call button or go to the front desk. Ask to talk to the nurse in charge.
- If you are still concerned, then phone Kōrero Mai 0800 969 999. A senior clinician from our emergency team will be with you at your bedside in the next 15 minutes.
Interpreter services
Our interpreting and translation services provide interpreters, including those in New Zealand Sign Language. The service employs and contracts professionally trained and certified interpreters and translators to provide the best quality of service.
If you need an interpreter, please request this from the receptionist, doctor or nurse.
Patient advocacy
The National Health and Disability Advocacy network provides a free service and can assist you to resolve your complaint about a health or disability service.
To contact Health and Disability Advocacy:
- phone: 0800 555 050
- visit: Health and Disability Advocacy
Social workers
Social workers are available to assist patients with family and personal problems. They can provide information, counselling and liaison services and can advocate on patients' behalf.
Our staff can contact the social workers for you or you can contact them directly.
- 09 367 0000 ext 25967.
Most areas welcome whānau and friends at any time between 8am and 8pm. However, some areas may have different times.
- phone: 09 375 4300 for more information.