Ōu mōtika i a koe e whiwhi ratonga hauora, ratonga hauā rānei Your rights using a health or disability service

When you use a health or disability service, your rights are protected by the Code of Health and Disability Services Consumers’ Rights.


Understand your rights

Your rights under the code include the right to:

  • receive the information you need to make decisions about your health and about any tests, procedures or treatments
  • have information provided in a way that you understand
  • make an informed choice and give your informed consent before you undergo a test, procedure or treatment
  • be treated with respect and dignity, taking into account your cultural needs and values
  • have a support person with you, at most times
  • have services be provided with reasonable care and skill
  • complain about a provider, in a way that is appropriate for you.

All these rights also apply if you take part — or are asked to take part — in teaching or research.


More information

The Health and Disability Commissioner website has more information on your rights in many languages.

The Health and Disability Commissioner (external link)