The National Burns Centre is integrated into a comprehensive burn care network, which includes regional treatment facilities in Auckland, Christchurch, Hutt Valley, and Waikato. The staff collaborates closely with these units to handle referrals effectively.

Opened on June 16, 2006, Middlemore's cutting-edge Regional Burn Centre offers treatment and rehabilitation for some of New Zealand's most severe burn cases.

Middlemore Hospital Emergency Department

For critical or life-threatening emergencies go to the emergency department or dial 111.

If you are not sure how serious the problem is, call Healthline at any time for advice on 0800 611 116.

Middlemore Hospital has a 24-hour emergency department. The emergency department has a separate area for child (paediatric) services (Kidz First Emergency Care).

Access to the emergency department is from Hospital Road, Ōtāhuhu.

When to go to ED

Contact information

Physical address:

National Burn Service
Middlemore Hospital
Hospital Road
Ōtāhuhu
Auckland

Mailing address:

Health New Zealand | Te Whatu Ora Counties Manukau
Private Bag 93311
Ōtāhuhu
Auckland 1640

How to get to National Burn Service

Parking

Parking at Middlemore Hospital is limited, so consider using public transport. Vehicle access is through Main Gate 1 on Hospital Road.

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Mobility parking spaces are available near most hospital entrances. Ensure you display an authorised mobility parking pass at all times. 

Patients can be dropped off or picked up from the hospital main entrance, where a few free short-term parking spaces are reserved for this purpose. Please move your car as soon as possible to accommodate others.

Visitor parking is available in designated paid spaces around the Middlemore Campus, including a new public parking area beside the Edmund Hillary Block. Follow the signs and insert your ticket barcode up to enter the visitor car park. Remove the ticket, and the barrier will rise.

Autopay stations are located inside hospital near entrance. After validating your ticket, you have 15 minutes to exit the car park, or additional payment will be required.

Hours of operation: 24 hours per day / 7 days a week.

Current parking rates Middlemore Hospital (as of 27 February 2025):

0 min - 15 min
FREE
15 min - 1 hour
$5.50
1 hour - 2 hours
$11.00
2 hours - 3 hours
$17.00
3 hours - 4 hours
$23.00
4 hours - 24 hours
$28.50
Lost ticket fee
$57.00
Between 2pm and 8pm

30 Minutes free parking. Must be in and out of the car park within 30 minutes or usual visitor rates will apply.

Visiting hours

National Burn Service visiting hours are between 2pm to 8pm - we support a maximum of 2 visitors at a time. Please be mindful of the privacy of other patients.

Visitors under the age of 15 are generally not allowed to visit healthcare facilities. Please check before visiting with ward charge nurse. They must be supervised at all times.

No fresh flowers or potted plants are allowed with the unit as pollen, water and soil are potential sources of infections.

We understand that visits from family and friends are crucial to your rehabilitation. However, there may be times when a patient's condition or rehabilitation program limits visiting hours.

Patient and visitors information

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If a patient is in isolation, visitors will be required to wear a gown and gloves for protection before entering the room. During your stay at the National Burn Centre, you may start in a single room. As you recover and improve, you might be moved to a double room to aid in your rehabilitation.

If a patient is undergoing care or rehabilitation exercises, visitors may be asked to wait until these activities are completed. Children under the age of 14 must be supervised by an adult at all times. Please note that the appearance of burns and the medical environment can be unsettling for young children. For parents or main caregivers of paediatric patients, visiting is unrestricted, and a parent or main caregiver can stay with the patient.

Visitors are asked not to enter our facilities if you or anyone in your household has COVID-19 or flu-like symptoms, or if you are currently advised to isolate.

If you are unwell:

  • take a COVID-19 test
  • stay home. 

If you have any concerns about your health freephone Healthline 0800 611 116.

Home-cooked food can only be delivered directly to patients by visitors. It cannot be left to be collected.

Visitors with service dogs or guide dogs are permitted on our facilities if they comply with hospital policy and other local guidelines.

All buildings and grounds within Health New Zealand Counties Manukau facilities are smokefree.

If you smoke regularly, your body is used to a steady supply of nicotine. When you stop smoking, it is the withdrawal from nicotine that causes discomfort. We can help you remain smokefree and be comfortable during your stay. To make being smokefree easier, staff can provide nicotine replacement therapy (NRT) as:

  • patches
  • lozenges
  • gum.

Take steps to be smokefree before coming to hospital

If you know about your hospital admission in advance, take steps now to stop smoking. You can talk to your healthcare provider or contact the Living Smokefree Service. It is a one-stop-shop for smoking cessation in Counties Manukau and you can refer yourself:

Living Smokefree Service  Counties Manukau — Healthpoint (external link)

If you are pregnant

If you are pregnant, quitting smoking is one of the best decisions you will ever make for you and your pēpi. Smoking puts your pēpi at risk of many health problems.

Feedback

We welcome feedback (compliments, suggestions, enquiries, or complaints) from patients and whānau to help us improve our services.

Contact the Feedback Central Team:

If you have a problem you want sorted straight away, talk with the staff caring for you or ask to speak with a manager in that area.