Complete or edit your My Health Account

The more information you add about yourself to your My Health Account:

• the more confident we can be about your digital health identity
• the more access you can get to connected digital health services.

My Health Account lets you know what next step you need to take to upgrade your account. If nothing is displayed, it means you have successfully upgraded your account to the highest level already.

My Health Account has options to change or update any of your details, depending on what you have added. This includes your:

• email address
• password
• mobile number
• preferred name.

You can select to change any of these from the main dashboard by selecting 'Change'.

You will be given directions on your screen how to make the changes and what information you need to provide.

We confirm it is you when you make the change, and send a confirmation email or text afterwards.

If you forget your login email

If you forget the email address you used to create your My Health Account, call us for support:

• 0800 222 478
• 09 307 6155

After you create your My Health Account, you can add:

• your mobile phone number
• your NHI number
• if you prefer your two-factor authentication codes sent to your mobile phone or your email address.

We may share your mobile phone number with connected digital health services if they want to use it to get in touch with you.

We always ask for your consent first before we share your number with these services.

Privacy statement — Health New Zealandexternal link

My Health Account lets you know which information connected digital health services access when they are linked to your My Health Account.

This lets you make an informed decision about which services you choose to use. The first time you log in to the application, or when the application wants additional information from you, you will be asked to give your permission.

If you deny permission to a digital health service that wants to access your My Health Account information, you will still have access to your My Health Account. However, you will not be able to access the connected digital health service unless you allow your information to be shared.

You can view the list of services that you have granted access from your profile page within My Health Account. If you click on the name of each service, you can view what information the application can access. You can revoke a service’s access to your information at any time by clicking on the name of the service and selecting ‘Stop sharing’.

If you want to delete your My Health Account, call us on:

• 0800 222 478
• +64 9 307 6155.

To add your younger child or children to your My Health Account, the child or children must:

• be under 12 years of age
• have been born in Aotearoa New Zealand

You must:

• be over 16 years of age
• agree to a legal declaration
• provide your child’s NHI number
• provide your child’s New Zealand birth certificate registration number
• have your name listed on the child’s birth certificate as a parent

Before you can add your child or children to your My Health Account, you must create your own account. You must also add your NHI number to your account.

After you successfully add your child to your account, you can log in at any time to edit the relationship name or to remove the relationship from your account.