When to go to an emergency department
In any critical or life-threatening emergency call 111 for an ambulance. If you are near the hospital and the situation is serious but not life threatening, you may choose to get there without an ambulance.
This is for illnesses or injuries such as:
- heavy bleeding
- broken bones
- bad burns
- chest pain
- issues breathing or staying conscious
- mental health emergencies
- severe allergic reactions
- injuries after an accident like a car crash.
Anyone in Aotearoa New Zealand can go to the emergency department of a hospital for urgent care.
Some people may be referred to an emergency department by their healthcare provider or the ambulance service.
For some people, there may be a cost of visiting an ED.
When you are sent home
If you are okay to leave the hospital (discharged) check that you are happy with the following before you leave.
- You know what is wrong with you.
- You will be able to manage at home.
- You have your prescription if needed and know where to go to pick up your medicine.
- You know how to care for your illness or injury at home.
- You have transport home.
- You know what follow-up care you might need. For example, a follow-up specialist appointment or a visit to your GP or family doctor.
- Your pain is under control.
- You have a copy of your discharge summary form and, if appropriate an ACC form if you had an injury.
Find out about injuries covered by ACC.