Key support person
A patient or their family can nominate a key support person for emotional and practical support, and they will be able to stay with the patient for longer than the normal visiting hours. They are welcome to visit from 8am to 8pm or longer at the discretion of the nurse in charge of a ward.
If the patient is not capable of nominating someone, then family can do this.
The key support person may change at intervals in response to the patient’s wishes and availability of a person.
The key support person will be welcomed, but not obliged, to be present with the patient to:
- participate in clinical conversations and family meetings
- participate in clinical handovers
- help with basic or essential care needs (in agreement with appropriate staff)
- support the patient with decision making
- help with the transition of care to the patient’s home.
Support for Māori
The kaitiaki service is available at Waikato, Thames, Tokoroa, Te Kuiti and Taumarunui hospitals and are available 8:30am to 5pm, Monday to Friday.
Phone: 021 806 171 or ask at the ward reception.
Social workers
Social workers assist with any social problem(s) that will impact on your ongoing care or discharge planning. This could involve:
- information
- support
- assistance and coordination around emotional and practical issues
- legal issues
- family and relationship issues
- social circumstances
- family violence issues
- discharge planning.
Ask the ward staff to contact a social worker if you need this type of advice or support.
Patient advocacy
The national Health and Disability Advocacy network provides a free service and can assist you to resolve your complaint about a health or disability service.
To contact Health and Disability Advocacy: