Consumer team
The CADS consumer team works across all services to make sure the voices, interests and perspectives of people who are using or who have used CADS are included in our services.
On this page
Contact us
Consumer team
Consumer advisors
Phone 09 837 9420 — direct dial
Email cadsconsumeradvisor@waitematadhb.govt.nz
Consumer liaisons
Medically managed withdrawal services
Auckland opioid treatment service
Counselling Service
Feedback
CADS thrives on client feedback and we always want to hear about people's experience of CADS so feel free to get in touch. Your voice counts.
Services we provide
'Consumer' is one of the terms used to refer to anyone with direct personal lived experience of problems caused by and associated with their use of alcohol and other drugs. Other terms that get used include client, lived experience, service user, tangata whai ora, tangata whai i te ora, and patient.
The CADS consumer team consists of a consumer advisor who works across all the services and 3 consumer liaisons working with individual teams:
- Auckland opioid treatment service
- Medically managed withdrawal services — inpatient and community and home detox
- CADS Counselling service.
The team makes sure the voices, interests and perspectives of people who are using or who have used CADS are included in activities such as:
- strategic planning
- developing and reviewing services
- quality assurance and improvement
- staff recruitment and training
- and more.
We do this by providing pathways for people to share their thoughts and feedback about their experience of CADS through surveys, suggestion boxes and group evaluations.
Resources
We have downloadable information about our services and drug facts on the Health NZ website.
Community alcohol and drug service (CADS) resources — Health NZexternal link