When your home support service starts, the provider will give you an information package. It includes:
- contact details for the home support organisation
- information about the services that the organisation can provide
- how you can raise a concern or make a complaint.
You will also receive an agreement that explains exactly how the organisation will support you. You will work with them to develop a home support plan that is right for you.
Home support plan
A home support plan outlines the support you will get and the goals you can work towards to maintain or improve your independence.
Having an agreed home support plan helps everyone understand what kind of home support you will get. It also helps avoid problems like a support worker not agreeing something and they refuse.
Include your preferences in your home support plan. For example, the time of day you would like the home support worker to visit you, or your choice of support worker.
Update your plan once a year or if your needs change. Even if you only need home support services for a very short time, you should still develop a home support plan with your organisation.
Involve family in your home support plan
Ask your family, whānau, aiga and friends to be involved in developing your home support plan. This is especially important if you have issues with memory or confusion.
Sometimes your whānau will be the first to notice if your support needs change. Your home support organisation needs told about your new needs as soon as possible.
You can include family, whānau, aiga and friends in your home support services by asking them to:
- be involved when any assessments and plans are completed or reviewed
- provide feedback about the services you are receiving, using the organisation’s complaints and compliments system
- act as your advocate if you want them to.