Seniorline
As you get older, you may find it harder to cope on your own, but there are support services available to you. Seniorline is a national information service that helps you find your way around the health system and access support services.
About Seniorline
Seniorline is contracted by Health New Zealand | Te Whatu Ora to provide an information service to assist older people to navigate the health system.
We provide information on:
- how you can get help to stay living at home for as long as possible
- support services for carers
- the process for entry to rest home, dementia or hospital care
- funding and the services that should be provided.
Support services for older people are funded by Health NZ if you are eligible for public health care in Aotearoa New Zealand.
Types of support services
Support services for older people may include:
- personal care — such as getting out of bed, showering, dressing, or taking medicines
- household support — such as cleaning or meal preparation
- carer support — help for the person who lives with you or looks after you for 4 hours or more each day
- rehabilitation — to help you restore and relearn lost abilities
- equipment to help with your safety at home.
Benefits of support services
These services can help you to:
- maintain your independence and quality of life
- stay in your own home for as long as you can
- participate in your community.
How to access support services
To access these support services you require a needs assessment first. You can refer yourself to a Needs Assessment Service Coordinator (NASC).