Mental health and addiction services — Rotorua and Taupō

There are a range of mental health and addiction services available in Rotorua, Taupō and surrounding areas. We can provide specialist assessment, intervention and support for people of all ages who are experiencing mental illness or addiction issues.

On this page

In a crisis

If you, or someone you know, needs immediate help you can either:

  • call 111
  • go to your nearest emergency department
  • contact your local mental health crisis assessment team.

Mental health crisis assessment teams (internal link)

Contact us

Rotorua Hospital

Taupō Hospital

Where to find us

Rotorua

Mental health services at Rotorua Hospital are on Pukeroa Street — across the road from the main entrance to the hospital.

Taupō

The service at Taupō Hospital is on Kotare Street — on the right just after you enter the hospital grounds.

Many of our services are offered outside hospital in the community. We will tell you where to go once you have an appointment. 

Services we provide

Mental health services are available throughout the district in Rotorua, Taupō and in satellite clinics in Tūrangi and Mangakino.

Staff aim to first treat people in the community, but can admit you to the inpatient facility Whare Whakaue at Rotorua Hospital if needed.

There are range of mental health services available depending on your age and needs.

Acute response team — mental health crises

The mobile acute response team (ART) responds to mental health and addiction crises 24/7.

Mental health inpatient unit — Rotorua

Te Whare Oranga Tangata o Whakaue inpatient unit provides assessment and care for people experiencing acute mental illness.

Adult mental health and addiction services — Rotorua

Te Ngako Rotorua provides mental health assessment and treatment advice to adults in Rotorua and surrounding areas.

Adult mental health and addiction services — Taupō

The Ruia Te Hua Oranga Southern Lakes MHAS team provides mental health assessment and treatment advice to adults in Taupō, Tūrangi and Mangakino.
Infant, child and adolescent mental health service (ICAMHS)

ICAMHS is a free community mental health service for tamariki and rangatahi up to age 18 and their whānau.
Mental health services for older people

This service is for people aged over 65 with suspected severe mental illness, addiction, or significant dementia.

Counselling — primary mental health intervention service

Counselling and professional support for adults aged over 18 who have mild to moderate mental health concerns.

Consumer and whānau advisory service

The consumer and whānau advisory service at Rotorua Hospital advocates for people using mental health and addictions services.

Service users and their whānau can provide feedback on their experience to our advisors. This helps us to ensure a high quality mental health service that meets people's needs.  

Consumer advisory group

The consumer advisor runs a consumer advisory group to make sure people with lived experience of mental health problems or addiction are involved in the planning, implementation and evaluation of mental health and addiction services.

It also aims to improve service users’ knowledge of their rights and expectations of mental health and addiction services in the region.

For more information or to join the consumer advisory group contact:

Whānau advisor

Mental health and addiction services work best when they include whānau and provide access to services that support their wellbeing.

The whānau advisor actively promotes input from whānau into mental health and addiction services. They work to ensure whānau are included, consulted and supported at every step of a person’s mental health or addiction journey.

For more information contact: