On this page

Whangārei Hospital Emergency Department (ED)

For critical or life-threatening emergencies go to the emergency department or dial 111

If you are not sure how serious the problem is, call Healthline at any time for advice on 0800 611 116

Whangārei Hospital has a 24-hour emergency department located on the ground floor of the hospital. 

When to go to ED

After hours rural primary care service

Ka Ora Telecare provides free health advice and treatment on weeknights (5pm to 8am) and 24 hours a day on weekends and public holidays.

The Ka Ora team will refer you to the in-person service available in your area if you need it.

Phone: 0800 252 672
Ka Ora Telecare

Contact us

Contact Whangārei Hospital at:

Whangārei Hospital
Maunu Road
Private Bag 9742
Whangārei, 0148

Phone: 09 430 4100 

Visiting hours

Visiting hours at Whangārei Hospital are:

11am to 8pm every day.

How to get to Whangārei Hospital

Transport

Taxis

Our staff will call you a taxi if you need one.
There is a freephone for local taxis at the main entrance by the security office.

Bus

There is a bus stop by the public car park on Maunu Road, Highway 14.

Shuttle services

Northland health operates the Kaitaia to Whangārei and Whangārei to Auckland Health Shuttle services Monday to Friday, excluding public holidays. There are also private shuttle services.

Shuttle services

National Travel Assistance

The National Travel Assistance Scheme helps people who need to travel long distances or travel frequently for health appointments.

National Travel Assistance

Parking information

Paid car parking

Paid car parking is from Monday to Friday, 8.30am to 5pm.

Free parking

There is no fee to drive into the hospital site and drop someone, as long as you leave within one hour.

The first one hour is free for the public. Weekends and after 5pm during the week are also free. Motorbikes and bicycles can park for free every day.

Carparks

There are more than 311 public only car parks. Public parking is well signposted. Reserved staff only car parks will have a large blue number painted in the bay. Please do not park in staff only bays.

Accessible parking

There are 33 accessible (disability) parks. The main public car park is accessed via Maunu Road (near the main hospital entrance).

Parking help

Our Parking Administrator and the hospital security team are here to help. They will be patrolling the car parks and can also be found at the security desk by the main hospital entrance.  

Phone 0800 472 757 for the parking administrator.

Whangārei Hospital mapPDF1.6 MB

Whangārei Hospital map

Whangārei Hospital mapPDF1.6 MB

Whangārei Hospital services

Orthopaedic ward Radiology - Healthpoint Renal - Healthpoint Assessment unit Children's ward Coronary care unit Intensive Care Unit (ICU) Maternity services Medical wards 12, 14, 16 Orthopaedic services - Healthpoint Neonatal unit Surgical ward 3 Surgical ward 4 Orthotics service Endoscopy suite Ward 15 - acute stroke unit Outpatients Ophthalmology - Northland
Pain management system - Healthpoint Laboratory services Social workers Diabetes service Physiotherapy services Occupational therapy Vascular services - Healthpoint Ear, nose and throat (ENT) Endocrinology - Healthpoint Speech language therapy Respiratory - Healthpoint Gynaecology - Healthpoint Rheumatology - Healthpoint Urology - Healthpoint General medicine - Healthpoint General surgery - Healthpoint Neurology - Healthpoint

Information for patients and visitors

Open all

Up to 2 Kaitiaki can be nominated by a patient and their whānau to tautoko (support) and assist healthcare teams in providing excellent hauora (care for wellness and health of the whole person) for their whānau member in hospital care. One Kaitiaki may be present each day.

Kaitiaki Partners in Care

Whaea ō Te Iwi - Whānau House

Located in the hospital grounds.

Cost $10 per night per whānau group.

Pūkawakawa Lodge

Located in the hospital grounds

Cost $95 per night for a room.

Booking

Please advise staff as soon as possible if your whānau need to stay in one of our accommodation options.

Public cafeteria

Located on the ground floor

Hours
  • Monday to Friday 7am to 5pm.
  • Saturday, Sunday and Public Holidays (excluding Christmas) 9am to 3pm.

Vibe Café

Located on the lower ground floor 

Hours

Vibe Cafe is open to visitors from Monday to Friday 7am to 11.30am and 1.30pm to 7pm.

Staff only time between 11.30am to 1.30pm Monday to Friday.

The hospital and grounds are smokefree and vape free at all times.

Hospital chaplains

The hospital chaplain provides:

  • pastoral care
  • acts as a go-between for patients and providers
  • advocates for the patient to medical staff
  • explains hospital processes and care to patients
  • provides eucharist to patients
  • offers comfort and guidance to whānau and friends who are experiencing tough times.

You can also request a priest, minister or spiritual representative visit from a particular religion or faith community.

Chapel

The Chapel of St Luke is located on the lower ground (LG) floor at the east end of the corridor.

Contact

Takawaenga 

Takawaenga staff visit Māori patients and whānau to make sure their needs are met. They provide:

  • Wairuatanga - spiritual guidance and support
  • Whakaute - respect, listen and, if possible, help with any questions or worries
  • Whakawhitiwhiti Korero - communicate on your behalf with hospital professionals, arrange whānau hui to korero about your care and discharge plans.

If you are deaf or do not speak English as your first language, ask your nurse or midwife to arrange an interpreter for you.

Free WiFi is available for patients and visitors. In your mobile device settings and Wi-Fi connections, look for and connect to ‘Hospital Hotspot’ and follow the steps. Wi-Fi access is issued for a 24-hour period, after which you will need to repeat
the access connection steps. 

For hotspot support

Phone: 0800 888 588, press 1 for technical support.

Te Timatanga

A member of the nursing staff or the ward clerk will welcome you and show you to a room. You will not necessarily be in this room for your entire stay.

To call your nurse

You will always have a nurse assigned to your care. If you need help, ring your nurse by using the call button located on a panel behind your bed head.

Identification bracelet

Always keep your identification bracelet on while in hospital. If it is removed for any reason, please tell your nurse immediately.

Information

Written information about your particular condition may be available. Please ask the nursing staff.

Meals

A menu is provided each day for you to select your meals for the day ahead. Our nursing staff are happy to discuss any questions you may have about your diet or specific menu requests. If you need a special diet due to religious, ethnic or personal preference such as, if you are vegetarian or vegan - your nurse or ward clerk will arrange for the dietitian to discuss your needs with you.

For visitors there are 2 cafes, and vending machines are available on the ground floor near the Accident and Emergency Department.

A general guide to mealtimes:

Breakfast is between 7.30 and 8.30am
Morning tea is from 10am
Lunch is between 12 noon and 1pm
Dinner is between 5pm and 6pm

Most wards have coffee and tea making facilities for patients to use. Check with your nurse. Biscuits of your own may be kept in an airtight container unless you are on a special hospital diet as part of your treatment.

Smoking

The hospital and grounds are smoke and vape free.

Please tell your nurse if you are a smoker as soon as possible after admission. If you want to give up smoking or vaping, Northland's Quit Coach will be able to help you. No drugs or alcohol are allowed in the hospital or hospital grounds.

Leaving the ward

Please do not leave the ward, other than for medical tests, without first checking with your nurse. To make sure you get proper care, we need to know where you are at all times.

Meals on Wheels and Home Help

If you have been using Meals on Wheels or other home help services, please ask a nurse to cancel them while you are in hospital.

Laundry

While you are in the hospital please arrange for a friend or relative to do your personal laundry. Contact the ward nurse manager if you do not have anyone who can help you.

Flowers

Your flowers will be delivered to you as soon as they arrive.

Phone

Card operated phones are available in the main foyers. Other ward telephones are not available for personal use.

Mail

Mail is delivered to all wards from Monday to Friday. Stamped outward mail may be given to your nurse or ward clerk for posting. A NZ Post box is located by the Emergency Department entrance.

The address to send mail to the hospital is:

Your Name
Ward Number
Whangārei Hospital
Private Bag 9742
Whangārei

Emergency procedures

Our staff are fully trained in the safety procedures necessary to cope with emergency situations. In the event of an emergency please stay by your bed until a staff member tells you what to do.

Further information

Patient information bookletPDF5.9 MB

Your stay in hospital

Preparing for a hospital stay

What your hospital appointment letter or email should tell you, what to know before your stay and what to bring, what to do when you arrive, and information if you are having surgery.

Preparing for a hospital stay

Your stay in hospital

The staff and services in hospital are there to help you and your whānau during your stay. The more you know about what to expect, the more you can relax and focus on your health and recovery.

Your stay in hospital

Leaving hospital

Leaving hospital (hospital discharge) will be discussed with you during your hospital stay. It is important for your recovery that your discharge happens quickly when you no longer need hospital care.

Leaving hospital

Northland feedback

How was the care you or your whānau received? We welcome feedback, compliments or complaints to help us get things right.

Northland feedback form

If you have a problem you want sorted straight away, talk with the staff caring for you or ask to speak with a manager in that area.