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Contact information

To contact Christchurch Outpatients, call 03 364 0490

Our hours are 7:15am to 5pm weekdays, excluding public holidays.

How to get to Christchurch Outpatients

The main entrance to Christchurch Outpatients is at 2 Oxford Terrace. There is also a rear entrance at 245 Antigua Street.

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The hospital shuttle service runs from the Deans Avenue car park, stopping at:

  • Waipapa building emergency department entrance
  • Christchurch Outpatients building
  • the main entrance of Christchurch Hospital.

The shuttle runs every 15 minutes, between the hours of:

  • Monday to Friday: 7am to 8:30pm
  • Saturday and Sunday: 11am to 8pm (there is no shuttle between 2:30pm and 3pm when the driver has a mandatory break).

How to use the shuttle

The shuttle service will pick you up and drop you off at the covered waiting area in the middle of the carpark. You may need to show the driver your parking ticket.

If you are bringing young children on the shuttle, you will need to bring their car seats. The shuttle can accommodate prams.

The shuttle is not suitable for wheelchairs — see our mobility parking information below.

National Travel Assistance helps people who need to travel long distances or travel frequently for health appointments.

National Travel Assistance (external link)

St John volunteers run 3 shuttles in rural Canterbury, and a local shuttle service to help people get to their medical appointments in Christchurch.

The service is free but donations are accepted to help with running costs.

Christchurch health shuttle

This shuttle is a short-distance service that runs multiple daily trips around the city. It operates Monday to Friday.

You need to book before 3pm, the day before your appointment.

Phone: 0800 103 046


Timaru to Christchurch

This service runs from Timaru to Christchurch, Monday to Friday. It is for people with medical appointments in Christchurch between 11am and 2pm.

The shuttle leaves from Timaru at 7:30am and departs Christchurch at 3pm (depending on numbers of passengers). It stops at:

  • Timaru
  • Temuka
  • Geraldine
  • Christchurch.

You need to book before 3pm, the day before your appointment.

Phone: 0800 103 046

Ashburton and Rakaia to Christchurch

This service operates Monday to Friday. It leaves Ashburton at 9am, Rakaia at 9.20am. The shuttle leaves Christchurch around 3pm.

Pick up and drop off points:

  • Ashburton Cancer Society, McKenzie Centre, corner Mona Square and Kermode Street
  • Rakaia Four Square, 41 Elizabeth Ave.

You need to book before 3pm, the day before your appointment.

Phone: 0800 103 046

North Canterbury to Christchurch

The St John North Canterbury health shuttle operates Monday to Friday for people with medical appointments starting after 10am and finishing before 3pm.

The St John shuttle stops at:

  • Amberley
  • Leithfield
  • Pegasus Town
  • Woodend
  • Rangiora
  • Kaiapoi

You need to book before 3pm, the day before your appointment.

Phone: 0800 103 046

Christchurch Outpatients and Christchurch Hospital map

Christchurch Hospital mapPDF135 KB

Parking information

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There is bike parking outside main hospital entrances for staff and public use. 

Bike parking is at the owner’s risk. We recommend locking your bike securely to a bike rack with a D-lock, not a thin loop of wire or combination lock.

Map of bike parks near Christchurch Hospital

If you have a mobility parking permit you can park in one of the designated mobility car parking spaces.

There are:

  • 17 mobility parking spaces outside the front of Christchurch Hospital
  • 5 directly outside the rear entrance of Christchurch Outpatients on Antigua Street
  • 3 near the main Christchurch Outpatients entrance on Oxford Terrace
  • 9 mobility parking spaces are available near the Boatshed Café on the corner of Cambridge Terrace and Rolleston Avenue — this is very close to Christchurch Outpatients and the emergency department.

Map showing mobility parks around Christchurch HospitalPDF1.6 MB

There is a free shuttle service to the hospital from the Deans Avenue car park. This carpark is at 25 Deans Avenue, near the Moorhouse Avenue end of Deans Avenue. See more information on the shuttle service above.

Tū Waka-Waipapa is a 463-space car park, located at the corner of St Asaph Street and Hagley Avenue, a 4 to 5 minute walk from Christchurch Hospital.

Wilson Parking (external link)

There is limited car parking near Christchurch Hospital including on-street metered parking and paid parking lots in surrounding streets. Christchurch City Council has a map showing parking options near the hospital.

Parking map — Christchurch City Council (external link)

Christchurch Outpatients services

Outpatient services are provided at many locations around Christchurch Hospital. Services at Christchurch Outpatients building include:

Christchurch Outpatients facilities

Kānuka café

Kānuka is a café on the ground floor of the Christchurch Outpatients building.

Kānuka serves gourmet sandwiches, fresh salads, and Allpress Espresso coffee. There is also a range of gluten free, dairy free and vegan options available.

The café also has a free app to order from. Download it at:

Patient and visitor information

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We have a free interpreter service if you do not speak English as your first language or have hearing loss and use NZ Sign Language.

You can ask your nurse or doctor to arrange an interpreter.

The interpreter service is available 24 hours a day, 7 days a week.

The services we provide are:

  • face to face interpreting
  • telephone interpreting
  • appointment confirmations.

Crutches, walking frames and other equipment can be returned to Christchurch Hospital. There is a trolley in the lower ground car park where you can leave equipment. To find it:

  • come in the main campus entrance off Riccarton Avenue
  • drive past the Emergency Department entrance (on your left) and down the ramp in the lower ground car park
  • drive around the car park back towards the exit
  • the trolley is on the left near the double doors.

If you are not eligible for free or subsidised healthcare, you will have to pay for your care at hospitals in Canterbury.

Paying for your care (internal link)

Christchurch Outpatients feedback

How was the care you or your whānau received at our healthcare providers in Canterbury? We welcome feedback, compliments or complaints to help us get things right.

Phone: 03 364 0843

Canterbury feedback form (internal link)

If you have a problem you want sorted straight away, talk with the staff caring for you or ask to speak with a manager in that area.