Christchurch Hospital

401 Madras Street
Christchurch
Entrance on the left just before Bealey Avenue

Phone: 03 365 7777

Open 8am to 8pm every day.

4 Yaldhurst Road
Church Corner
Upper Riccarton
Christchurch

Phone: 03 343 3661

There is bike parking outside main hospital entrances for staff and public use. 

Bike parking is at the owner’s risk. We recommend locking your bike securely to a bike rack with a D-lock, not a thin loop of wire or combination lock.

Map of bike parks near Christchurch Hospital

If you have a mobility parking permit you can park in one of the designated mobility car parking spaces.

There are:

• 17 mobility parking spaces outside the front of Christchurch Hospital
• 5 directly outside the rear entrance of Christchurch Outpatients on Antigua Street
• 3 near the main Christchurch Outpatients entrance on Oxford Terrace
• 9 mobility parking spaces are available near the Boatshed Café on the corner of Cambridge Terrace and Rolleston Avenue — this is very close to Christchurch Outpatients and the emergency department.

Map showing mobility parks around Christchurch Hospital

There is limited premium metered car parking in front of the emergency department outside the Waipapa building. This is the only public car parking available onsite. We encourage using this only for emergencies and patient drop-off and pick-up.

The first 30 minutes of parking is free (your license plate number must be entered into the parking meter to get 30 minutes free). After 30 minutes the charges will be:

• 30 to 60 minutes: $7.50
• after 60 minutes you will pay $5 per half hour or part half hour ($80 maximum charge for a 24 hour period).

There is a free shuttle service to the hospital from the Deans Avenue car park. This carpark is at 25 Deans Avenue, near the Moorhouse Avenue end of Deans Avenue. See more information on the shuttle service above.

Tū Waka-Waipapa is a 463-space car park, located at the corner of St Asaph Street and Hagley Avenue, a 4 to 5 minute walk from Christchurch Hospital.

Wilson Parking

There is limited car parking near Christchurch Hospital including on-street metered parking and paid parking lots in surrounding streets. Christchurch City Council has a map showing parking options near the hospital.

Parking map — Christchurch City Council

We provide whānau accommodation for eligible people who are supporting a family member in hospital.

There are 3 apartments a short walk (4 to 8 minutes) from Christchurch Hospital.

There is a cost, but some people may be eligible for funded accommodation. Speak to your social worker or Māori health worker for more information about this accommodation.

Hauora Māori services in Canterbury give patients and whānau culturally appropriate advice and support.

Specially trained staff give āwhina and tautoko with cultural issues and education on tikanga. The service can also help you find organisations and resources to support your recovery.

Services at Christchurch Hospital include:

Hauora Māori – Māori Health Services at Christchurch Hospital

• phone: 03 364 0640 (extension 86160)

Diabetes and Cardio Respiratory Integrated Specialist Services (CRISS) Māori health workers

• phone: 03 364 0860

Haematology Māori health nurse

The patient advocate service is independent of Te Whatu Ora Canterbury. It is a free service and provides:

• information on health and disability consumer rights
• help to answer questions and resolve difficulties
• help if you want to make a complaint.

Nationwide Health and Disability Advocacy Service

Phone: 0800 555 050

Christchurch office phone: 03 377 7501

We have a free interpreter service if you do not speak English as your first language or have hearing loss and use NZ Sign Language.

You can ask your nurse or doctor to arrange an interpreter.

The interpreter service is available 24 hours a day, 7 days a week.

The services we provide are:

• face to face interpreting
• telephone interpreting
• appointment confirmations.

The hospital chaplains have been theologically and clinically trained and licensed to work in a hospital.

The chaplains are available to support people of all religions and cultures. They can also contact your own religious or spiritual advisor and ask them to visit.

Your nurse, social worker, ward clerk or doctor can arrange for a chaplain to visit you, or you can ask to speak with a chaplain when you see them in the ward.

To contact our chaplains phone: 03 364 0640 (extension 89555)

After hours and weekends, you can ask to be put through to the on-call chaplain.

You should not come to our facilities as a visitor or support person if you are unwell. We encourage you to:

• wear a surgical or medical mask when visiting
• clean your hands with the alcohol-based hand gel we provide.

It is possible to have more than one visitor except in some situations, for example rooms with more than one patient where it can cause overcrowding.

Unfortunately flowers are not permitted in the wards or other areas of Christchurch Hospital or Christchurch Women's Hospital.

Hospital gift shops sell flower vouchers for flowers to be delivered when the person goes home. Other gifts are also available instead of flowers.

Our policy does not generally allow pets or other animals into our hospital, unless they are service animals.

There may be exceptions in some rehabilitation areas and special circumstances if agreed with ward staff before the visit.

If you have agreement from staff to bring an animal in, you are responsible for the animal at all times. Dogs must be on a lead for the whole visit. Animals cannot come at meal times and are not allowed in public cafeterias and cafes.

Crutches, walking frames and other equipment can be returned to Christchurch Hospital. There is a trolley in the lower ground car park where you can leave equipment. To find it:

• come in the main campus entrance off Riccarton Avenue
• drive past the Emergency Department entrance (on your left) and down the ramp in the lower ground car park
• drive around the car park back towards the exit
• the trolley is on the left near the double doors.

Business, sales and charity representative visitors need permission to access our facilities.

Arrange your visit in advance with the person you need to speak to.

When you arrive at reception, complete the sign in register or electronic sign in and fill in a visitor label to wear.

Follow all rules and guidelines while onsite.

Hospital volunteers help patients, visitors, and staff by:

• helping you find your way around the hospital
• running the Christchurch Hospital gift shop
• giving company to patients
• helping with play therapy and pet therapy
• delivering packages
• helping with other tasks like calling taxis and reading
• fundraising.

To contact Christchurch Hospital volunteers:

• email: christchurch.volunteers@cdhb.health.nz
• contact them on Facebook
• contact them on their website

Being in hospital can be a worrying time. If you or your whānau have any questions or concerns, start by talking to the nurse in charge.

[LINK] If you have concerns about your care

If you are concerned you or a patient is getting sicker, use the Kōrero mai (talk to me) process.

Kōrero mai

If you are not eligible for free or subsidised healthcare, you will have to pay for your care at hospitals in Canterbury.

Paying for your care

You have the right to request access or changes to the information that we hold about you. 

Request access to your personal health information

Change your contact details