After hours and urgent medical centres
If you cannot wait to see your usual doctor, nurse or healthcare provider, or you do not have one, go to an after hours or urgent care medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.
Instead of visiting the doctor in person, you can have an appointment over the phone or online.
You do not need to be enrolled to use some of them. They are a good option if your usual doctor or nurse cannot fit you in.
These appointments usually take place through a video app or a phone call. There will be a cost.
Virtual doctor services (internal link)
Ka Ora Telecare is an after-hours video and over-the-phone health service for people living in or visiting rural communities. It is free to speak to a nurse. All appointments are free for tamariki under 14 years old.
Ka Ora Telecare (internal link)
Contact information
For inpatient enquiries:
- phone 09 375 4300
Please note we can only give out information about the ward a particular patient is in and their general condition.
For queries about appointments:
- phone: 09 638 0400
- email: scheduling@adhb.govt.nz
We get a high number of calls in the early morning. Please call outside of this time if you can.
To reschedule your operation:
- phone: 0800 787 442 8am to 4pm, Monday to Friday
- email: surgicalbookings@adhb.govt.nz
Let us know if you have a change in your health that has required medical attention or hospitalisation since your appointment with the surgeon or have any of the following symptoms within 3 days of your operation:
- fevers or temperatures
- runny poos (diarrhoea) or throwing up (vomiting)
- infected wounds.
You can request your health records, those of a dependant (16 years or under) or someone in your whānau, from the Clinical Records service. If the request is for someone over 16, you need to include that person's consent in writing.
The request must be in writing and include the completed release of information form or the following information.
- Patient first name and surname.
- Patient date of birth.
- Patient NHI number (if known).
- Specific details of the information you require including dates of hospital admissions.
- Your name (if not the patient).
- Your contact number, mailing address and email.
- Proof of identity (drivers licence or passport).
Release of information formPDF573 KB
Email your request to the release of information team at groi@adhb.govt.nz
You can also post your request to:
- Clinical Records Department
- 160 Grafton Road
- Grafton, Auckland 1010
- Private Bag 92024
- Auckland 1023
If you need help completing your request
Page two of the release of information form has tips on completing the form. You can contact the release of information team if you need help completing the form or have any questions.
- For urgent requests, phone 09 307 4949 and dial extension 22288 when prompted
- For non-urgent requests email groi@adhb.govt.nz or mail the above address.
The release of information team are available from 9am to 3pm, Monday to Friday.
How to get to Greenlane Clinical Centre
The main entrance to Greenlane Clinical Centre is accessed by Gate 1 on Green Lane West.
Unless your appointment letter directs you to another building, clinics are accessed from the main building. You will find signs inside the main door directing you to your clinic. If you are unsure where to go please ask at the volunteer desk..
Greenlane Clinical Centre
Gate 1
214 Green Lane West
Epsom
Auckland 1051.
Use the Auckland Transport journey planner to help you plan your public transport trip by train, bus and ferry.
Journey planner — Auckland Transport
A taxi rank is located outside the main hospital building near the Park Road entrance.
Construction work is ongoing at Auckland City Hospital. This may cause traffic delays while driving on-site or accessing the car parks, so please allow for extra time to get to your appointment.
Please note that Grafton Bridge is reserved for buses only between 7am and 7pm weekdays. This means no trucks, vans or cars can use the bridge between these times. However, it can be used by pedestrians, cyclists and motorcyclists at all times.
The shuttle transports people from west Auckland and Rodney to outpatient appointments at Auckland City Hospital, Starship and Greenlane Clinical Centre. There is a charge for this service.
Waitematā community to hospital shuttlePDF217 KB
St John Waka Ora health shuttle is available in some areas to take patients to and from appointments. These shuttles are run by volunteers and are subject to changing schedules.
Find out about shuttle times in your area on the St John website, or by calling them on on 0800 925 2672
Waka Ora Health Shuttles — St John
The national travel assistance scheme helps people who need to travel long distances or frequently for health appointments.
National travel assistance (internal link)
Parking information
Parking is available at Greenlane Clinical Centre and is accessible by Gate 1, 214 Green Lane West Road, and at Claude Road during the week. Claude Road access is closed on the weekend.
Parking fees apply and ticket machines can be found the main foyer of the centre.
There is a free 30-minute drop-off zone outside the main entrance of Greenlane Clinical Centre.
There may be some free parking in the streets surrounding Greenlane Clinical Centre, but many areas have time limits on parking.